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Senior Quality Assurance Manager
Location: Palm Springs, FL
Schedule: Monday to Friday
Salary Rate: $80k - 100K per year
Description:
We are seeking a QI Manager who possesses strong leadership skills and a thorough understanding of Good Manufacturing Practices (GMPs) and relevant regulations in the cosmetics and OTC product domains. The ideal candidate will excel in aligning organizational practices with customer quality requirements, developing robust supply chain quality processes, and efficiently resolving quality complaints. They will demonstrate proficiency in conducting comprehensive internal and external audits, managing Quality Staff effectively, and serving as a key liaison with regulatory agencies and customers. Additionally, the QI Manager will drive continuous improvement initiatives, coordinate audits across diverse stakeholders, and leverage advanced methodologies such as FMEA, RCA, and PDCA to optimize the CAPA Program and ensure consistent and effective quality management practices throughout the organization.
Responsibilities:
- Participate in weekly / monthly customer calls as necessary to discuss NCRs.
- Follow customers' complaint process and track the successful completion of any remedial CAPA.
- Ensure comprehensive follow through for all customer complaints.
- Oversee the successful completion of third-party reworks.
- Monitor performance of the quality system to ensure effectiveness and efficiency.
- Identify quality problems or areas for improvement and recommend solutions.
- Review documents and materials for compliance with policies or regulations.
- Review and provide feedback on all quality customer agreements.
- Act as quality lead in all customer audits.
- Administrate the OTC Validation and 1st Production Stability Process
- Track data/trends/analysis associated with customers complaints, CAPA, NCR, Supplier, etc.
- As part of the internal audit function, routinely perform audits based on customers complaints trends.
- Comply with Good Manufacturing Practices (GMPs) and relevant laws and regulations for cosmetics and OTC products.
- Manage a sustainable and efficient quality system driven by top level commitment to a culture that supports excellence in quality for our products and services.
- Understand and validate the feasibility of our customers' quality requirements to ensure we can meet their expectations.
- Build strong and sustainable technical expertise to progress from Quality Manager to Quality Director.
- Improve and maintain quality processes that accelerates the fulfillment of our supply chain and facilitates prompt and sustainable resolution of quality complaints.
- Implement a comprehensive audit and validation process to ensure that our systems and procedures meet the requirements of our stakeholders.
- Any other tasks as required by the Quality Director.
Key Performance Indicators
- % (customer & no-customers) audits passed
- % FG RFT
- % WIP RFT
- % Customer complaints
- Cost of non-quality
- % CAPA overdue
- % Vendor Compliance (Customer supplied, Direct buy, and Turnkey)
- BICs KPI Maintenance and Reporting
Requirements:
Education
- Bachelor’s Degree in Business, Science, Engineering, or related field with 5 years of relevant work experience.
- Master’s degree in business, Science, Engineering, or related field with 3 years relevant work experience
- Minimum 5 years of relevant work experience linked with education requirements.
- Administration and Management – Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people resources.
- Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing file records, designing forms, and other office procedures and terminology.
- English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Mathematics – Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Personnel and Human Resources – Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Production and Processing – Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Law and Government – Knowledge of laws. Legal codes, court procedures, precedents, government regulations, executive orders, and agency rules.
- Engineering and Technology – Knowledge of the practical application of engineering science and technology. This include applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- Reading comprehension — Understanding written sentences and paragraphs in work related documents.
- Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Quality Control Analysis – Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
- Active listening – Giving full attention to what other people are saying, talking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Monitoring – Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, and problem solving.
- Speaking — Talking to others to convey information effectively
- Time Management — Managing one's own time and the time of others.
- Writing – Communicating effectively in writing as appropriate for the needs of the audience.
- Systems Evaluation – Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
- Systems Analysis – Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
- Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
- Customer Service Orientation – Actively looking for ways to help customers.
- Management of Materials Resources – Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
At ttg, “We believe in making a difference One Person at a Time,” ttg OPT
