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SalaryMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Microsoft Advertising is the destination for experienced, collaborative, and passionate digital advertising professionals seeking a rewarding career and lifestyle. We offer a compelling portfolio of products, innovative solutions, and the opportunity to engage with some of the brightest minds in the digital industry. We are the engine that powers the buying and selling of Search, Native and Display advertising across Microsoft’s digital consumer portfolio and we empower advertisers and partners around the world to reach their paid digital marketing on the Microsoft Advertising platform.
The Advertising Trust & Safety Team plays a key role in protecting users, advertisers, and publishers for Microsoft Advertising in support of Search, Display , Native and Video advertising through ad and traffic policy strategies, ecosystem quality, and safety solutions. People are our number one asset; we are committed to personal and professional growth and building and sustaining a team culture focused on the business impact that we drive together, ensuring a fun atmosphere where every individual is engaged, learning and can do their best work. We embrace our work with passion because of the positive impact it has for our business, Microsoft, the internet community, and the world!
We are currently seeking a Senior Program Manager, Policy & Ad Trust Safety with a strategic mindset to join the Microsoft Advertising Trust & Safety Team. This role will operate at the advertising policy forefront of our organization, driving best practices in Policy and risk mitigation, managing regulatory readiness and enforcement outcomes, resolving user and brand safety scenarios, and identifying opportunities for improved compliance. This position will work directly with key stakeholders in legal and engineering and will be responsible for managing the policy process and regulatory readiness, including policy education, communications, external engagement, improvement and optimization projects, and a deep understanding of our advertiser and product policies with a specific focus on global policy application and expertise. The successful candidate will ensure that teams understand the purpose, application, and enforcement of policies, and that customers comprehend how policies will be applied to them, driving balanced opportunity assessments to create new business while limiting risk. As a member of our team, you will work with passion, integrity, and creativity to deliver quality and safety solutions to our customers, partners, Microsoft, and the Internet community worldwide.
Responsibilities
- Lead and influence policy strategy discussions, provide thought leadership and recommendations on our policy position and set expectations on impacts to the business.
- Anticipate and support industry and regulatory impacts to our business and lead policy strategy to ensure sustainable revenue and industry position in response to regulation application and ongoing updates to oversight.
- Assist in escalation closure, support legal in inquiry response and create improvement accountability through joint action plans.
- Ideate and influence enforcement solutions to ensure scaled and consistent compliance with regulatory and policy standards.
- Research and analyze trends in the industry relating to consumer / customer experiences and data / privacy to identify emerging risks, policy gaps or global trends leading to solutions
- Support and represent the quality story with our stakeholders and customers. Drive comprehension of issue trends and compliance remedy needs.
- Consume continuous feedback and drive improvements to policy language, FAQs and quality requirements in support of improved comprehension, ongoing growth and optimization.
- Raise trends and threat vector opportunities for platform features / improvements and connect the dots more broadly across the Microsoft organization.
- Use rigorous, effective, and data-driven decision making including conducting analysis to understand marketplace repercussions of policy changes, or otherwise utilize marketplace analysis inputs to inform policy updates.
- Represent the strategic policy positions to leadership, stakeholder teams, engineering, and other organizations to drive strategic discussions and compliance solutions.
- Collaborate with internal operational and marketing teams to standardize the internal and external policy-related resource material. Amplify policy expertise by supporting training and policy education resources.
- Contribute to policy change management processes, go-to-market, and marketplace management strategy. Partner with stakeholder teams to coordinate policy enforcement and communications.
- Manage direct relationships with legal, sales, business development and other partners to effectively drive awareness and understanding of the policies and enforcement models so that they can communicate policy expectations. Set and review Policy and quality requirements for external publishing.
- Partner with engineering and sales on policy roadmap, including the intake of net new policy requests, new partner considerations, and policy modification/evolution.
- Support stakeholder and legal inquiries and escalations.
- Other
- Embody our Culture and Values
Qualifications
Required Qualifications
- Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in program management, digital media policy, ad policy, compliance, risk management, or product development
- OR equivalent experience.
- 4+ years of previous experience in at least two or more of the following areas: policy/regulatory or risk management (public or commercial), management consulting, online business, media/advertising, analytics and research.
- 3+ years of search, display, native advertising experience or working in a technical support/technical organization, preferably in the online industry for a high-volume commercial website or service.
Preferred Qualifications:
- 5+ years of search, display ,native and Video advertising experience.
- 5+ years of previous experience in policy/regulatory or risk management (public or commercial) or online digital media policy management
- 5+ years in the online industry with experience in high-volume and global operational best practices.
- Track record of success in building programs that support strategic customer and account manager engagement to offer policy insights and best practices while balancing our business requirements.
- Experience partnering with sales, client services & support, legal, marketing, technology teams and other functions as appropriate.
- The ability to generate policy positions relying on your own and others’ research and analysis, as well as the expert opinions of a broad range of internal stakeholders, executives, subject matter experts, and industry information.
- Proven and demonstrated initiative and leadership ability in facilitating a virtual team composed of key stakeholders across the enterprise; track record of thought leadership, influencing others and developing relationships; ability to drive shared understanding to design, set and attain goals; manage projects, meetings and facilitate or lead groups to a decision.
- Data driven, detail oriented & thorough, with a professional work ethic. Transform data-driven insights into policy strategy.
Customer Experience Program Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $112,000 - $218,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 - $238,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until April 2, 2024.
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