Job description
Job Overview
Come join the Intuit Academy Learning & Development team as a Senior Program Manager of Expert Learning Experiences. Our Customer Success Experts are on the frontlines delivering extraordinary customer support while assisting customers in using our products (e.g. TurboTax, QuickBooks, ProConnect, etc…). The growth and development of this population is critical to our customers’ success. Ensuring new and returning Experts get onboarded, developed, and supported in an effective and efficient manner is our team’s mission. We are an innovative team working to transform learning experiences to develop a world class Expert Network.
Request
Demonstrated experience managing complex programs in a matrixed, cross functional environment.Demonstrated ability to operate independently and interact frequently with senior management to help set strategic guidance.Demonstrated experience making data driven decisions in a fast-paced dynamic environment.Working understanding of how adults learn and retain information.Experience delivering learning program experiences to achieve quantifiable business outcomes.Experience engaging with a distributed, virtual team, stakeholders, and workforce.Experience working via Agile Scrum development and project planning/execution processes. Excellent interpersonal, communication, and presentation skills.Experience with customer support learning and development desired. Tax Preparation, Accounting, and/or financial experience desired.Bachelor’s or master’s degree desired. Relevant life and/or field mentorship experience considered equivalent (e.g. military experience, formal education experience, etc…).
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