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SalaryGeneral Description
POSTING TYPE: Open Competitive
DEPARTMENT: Social Services
HOURS: Part-time, 20 hours per week (0.5 FTE)
PREFERRED HIRING RANGE: $23.05 - $25.94/hour (105 Grade Level)
FULL SALARY RANGE: $23.05 - $36.02/hour
LOCATION: Hybrid; telework and in-person at the Western Service Center, Apple Valley
UNION: AFSCME 306
CLOSE DATE: 4:30 p.m. on 3/26/2024
Come join us at Dakota County and "Be more". Dakota County employs over 2,000 skilled individuals whose talents and contributions makes Dakota County a premier place to live and work. The work County government does is unique. Dakota County offers important careers – the kind of careers that make a difference in people's lives.
Dakota County welcomes and is inclusive of diverse people, backgrounds, and perspectives. The County aims to reflect the community and clients it serves and fosters an equitable and respectful working environment where everyone is empowered to be their authentic selves.
This role is a specialized position focusing on performing e-filing, a method of electronically submitting legal court documents in the Tyler Host System to Dakota County District Court to support children and family services such as child protection, adoption, and guardianship of a minor. This classification will work with highly sensitive information and must possess an ability to be responsive, prioritize well, be detail oriented and accurate in their work. Other functions of this job will be to support foster care licensing, adoption/guardianship, and other Children and Family Service programs.
SELECTION PROCESS
- You submit an online application that includes supplemental questions
- We assign you a score based on your qualifications
- Top scoring candidates are referred to the hiring manager for interview consideration
- Interviews will start in early April 2024. First-round interviews will be via Microsoft Teams and will identify candidates that will be invited back for a next round interview at our Western Service Center in Apple Valley.
- We conduct background and reference checks before hiring.
Minimum Qualifications
- Associates Degree in business administration, human services or related field AND One (1) year of progressively responsible administrative experience in an office environment.
- High School Diploma AND Three (3) years of administrative experience in an office environment
- Current combination of education and experience to total 3 years.
- Candidate must be proficient at keyboard skills including typing at least 45 WPM.
Preferred Qualifications:
- Experience in working with diverse populations and clients with limited English proficiency
- Bilingual skills are desirable
- High level of skill with Microsoft Office applications
- Experience in electronic databases and records management systems
To be eligible for hire, an applicant must successfully complete a background check and meet the criminal history background criteria required to access certain networks/systems necessary to perform the essential functions of the position.
Duties & Responsibilities
These examples do not include all possible tasks in this work and do not limit the assignment of related tasks in any position of this classification. Regular attendance according to the position's management approved work schedule is required for all positions.
1. Serves as program or department liaison for community partners, customers, and clients in order to respond to inquiries or resolve service issues.
2. Serves as a resource regarding information maintained in state and county databases, as well as tracking or updating information in state and county databases.
3. Processes program information, verifies and enters information into appropriate data systems specific to program, assuring data integrity.
4. Provides administrative support for multiple program areas, which may include accounting functions.
5. Recommends and develops internal work methods and assists with establishing new procedures and processes to accommodate administrative and program activities.
6. May determine eligibility for certain programs, initiate client or provider contact.
7. May provide administrative support to the departments or in support of programs, including but not limited to: organize, prepare, maintain forms, documents and other program materials; maintain office equipment, call for maintenance; process incoming and outgoing mail and faxes; photocopies documents and distributes to appropriate parties.
8. Performs special projects in support of department programs.
9. Other duties as assigned.
APPENDIX 1: SOCIAL SERVICES
Essential Functions:
1. Prepares service arrangements and authorizes or reconciles provider payments based on contract language to be in compliance with statutory requirements and county policies for various service delivery systems.
2. Creates administration and fiscal case components for case management in various county and state software systems, including but not limited to eligibility, service coding for claiming and revenue capture, and data integrity.
3. Conducts internal audit of case components, whether fiscal or administrative, to ensure required compliance with state and federal mandates.
4. Communicates with service providers and tracks progress and compliance in regard to service agreements and payments.
5. May coordinate intake and case management transfer processes for social services programs.
6. May process background checks and track associated documentation for licensure of providers.
7. Handles confidential client information with integrity and in compliance with legal regulations.
8. Performs receptionist duties including answering phones and directing calls to appropriate personnel, taking messages or providing general program information, reviewing forms for general program eligibility, and resolving customer concerns.
Knowledge, Skills & Abilities and Work Environment
- Knowledge of State, Federal and County guidelines for appropriate programs.
- Ability to deal effectively with multiple and sometimes conflicting demands while maintaining composure and professionalism. Demonstrates an understanding of and respect for the diversity of customers, co-workers, and supervisors, including individuals with a disability or whose first language may be other than English.
- Ability to work effectively with clients and staff from diverse cultural and ethnic backgrounds.
- Ability to recognize and comply with HIPAA and other data privacy regulations.
- Ability to audit and reconcile various financial records for accuracy related to program services.
- Knowledge of productivity application software (Microsoft Office, etc.).
- Understanding of mission and vision of department and program operational guidelines, business practices, staff needs, and client service outcomes.
- Considerable ability to conduct research, analyze, prioritize and coordinate work according to client and agency needs.
- Ability to utilize County electronic data management system to organize and manage confidential documents in a centralized method.
- Ability to problem solve while demonstrating good judgment.
- Ability to work independently and as a team member.
WORK ENVIRONMENT: The work is performed as a combination of remote and/or in a County office building. Some of the work is sedentary and may have extensive use of computer. Incumbents may need to lift children and up to twenty pounds on an occasional basis. Travel may be required for some departments.
SELECTION PROCESS:
The examination/selection process for this classification will consist of a rating of your training and experience from the application materials submitted. The top scoring candidates will be forwarded to the hiring department for further consideration.
Dakota County welcomes and is inclusive of diverse people, backgrounds, and perspectives. The County aims to reflect the community and clients it serves, and fosters an equitable and respectful working environment where everyone is empowered to be their authentic selves.
