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Form of workAt Montefiore IT we are building a new team to support the Infor ERP FSM implementation. Positions will include various roles for Application Analysts, Software Engineers and Product Managers.
The Senior Product Manager is a subject matter expert in application systems that support the organization’s clinical or business functions and will manage multiple teams and through Product Managers or Team Leads, manages new application development and delivery to the client, as well as on-going maintenance per the client Service Level Agreement.
The Senior Product Manager provides leadership and develops direct reports in management functions. The Senior Product Manager provides high-level input on product design and optimization and is responsible for managing the product infrastructure, monitoring performance and processes, and gathering and implementing user requirements. Oversees the requests for new systems, processes, enhancements, or other opportunities and suggests alternatives. The Senior Product Manager provides outstanding client service and contributes to the organization’s mission of utilizing information technology to improve patient care.
This is a senior-level position that requires an individual with a strong technical background and significant experience in managing and configuring ERP systems. The ideal candidate will be a strategic thinker with excellent leadership, communication, and interpersonal skills, and the ability to collaborate effectively with cross-functional teams. They should also have a deep understanding of business processes and how they can be supported by ERP systems.
OVERVIEW:
The Senior Product Manager - Overall Process & Configuration Lead of Infor ERP will be responsible for leading the overall design, configuration, and development of the Infor ERP system. This includes ensuring that the system meets the needs of the organization and that it is configured to support business processes in an efficient and effective manner. The Senior Product Manager will work closely with cross-functional teams to ensure that the ERP system meets the needs of various business functions, and that it is aligned with the company's overall strategic objectives.
JOB RESPONSIBILITIES:
Subject matter expert in his/her area of product specialization. Maintains expertise in a product area and understands the effects of market trends on all available products from vendors in marketplace.
o Provides high-level input on product design and optimization.
o Provides expert guidance to the team on new solutions and provide management with insight and recommendations on suggested solutions.
o Provides expert knowledge of the business or clinical function being supported.
Manage teams of professionals engaged in providing Product services.
o Plan the work, delegate effectively and follow up with staff, providing support and guidance.
o Responsible for resource allocation within the product group, managing assignments, and overseeing work for new implementations (new system roll-out or new
functionality) and maintenance/support of products.
o Evaluate the team and its members’ level of performance, to provide performance management and establish the delivery of top tier services and products to the client.
o Mentor and identify training needs for team members, ensuring professional development and superior technical expertise.
o Responsible for staffing decisions and promotion of team members.
Oversee and manage projects ranging in size, complexity, and scope.
o Contribute to the development of scope documents for existing clients, new clients, and prospective clients within area of product knowledge.
o Develop work estimates by gaining an understanding of the client’s business needs and objectives while knowing the capabilities and limitations of the application or system.
o Oversee the documentation of user requirements and workflow.
Manage product requests, reviews requirements and specifications, and works closely with technical teams and end-users to assure high quality.
Determine how changes impact the overall system and that of interrelated systems.
o Evaluate requests for new systems, processes, enhancements, or other opportunities and suggest alternatives if necessary.
o Communicate regularly with others in the organization that may be affected or need to provide input for a successful integration.
Responsible for the design and delivery of product solutions, ensuring that the end product meets the intended needs of the client. Work closely with other teams within the company in order to achieve this.
o Ensure that changes, modifications, and implementations do not affect product performance or other applications and systems.
o Oversee the design of workflow for new systems.
o Ensure systems are performing at satisfactory levels in order to maintain clients’ clinical and business processes.
- Participates in all system go-lives under his/her responsibility. Coordinates with Project Managers responsible for implementations as well as other Product Managers involved in multi-disciplinary efforts.
- Regularly speaks with clients to address and troubleshoot high-level issues. Works closely with the team to deliver high quality customer support.
- Meet with clients regularly and establishes priorities by working with the Client Executive and end-users.
- Interface and work with other departments to identify and resolve issues regarding coordinated efforts to deliver client solutions. Allocate team resources to other departments as needed.
APPLICATION REQUIREMENTS:
Lead the overall design, configuration, and development of the Infor ERP system
- Ensure that the system meets the needs of the organization and is aligned with the company's overall strategic objectives
- Collaborate with cross-functional teams to gather and analyze requirements from different business functions and translate them into system configurations
- Evaluate new features and capabilities in the ERP system and recommend changes to support continuous process improvement
- Develop and maintain system documentation, including business processes, system configurations, and user manuals
- Manage system upgrades and patch releases, including testing and deployment
- Ensure compliance with Infor ERP security, organizational controls, regulatory requirements, and monitor system performance and stability
- Provide training and support to end-users to ensure that they can effectively use the system to support their business processes
EXPERIENCE REQUIREMENTS:
- Managing others including employee selection, performance management, delegation, and motivating and rewarding others.
- Overall understanding of the application systems development lifecycle.
- Industry experience either working in or supporting a client community.
- Estimating level of effort for application development activities and writing proposals for work.
QUALIFICATIONS:
· Bachelor's degree in Computer Science, Information Systems, or experience in relevant position; MBA is preferred
· 10+ years of experience in managing and configuring ERP systems, preferably in the Infor ERP system
· Strong understanding of all modules in the Infor ERP system, including Finance, SCM, and HRTP Experience leading cross-functional teams to gather and analyze requirements and translate them into system configurations
· Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues
· Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organization
· Strong project management skills, with the ability to manage multiple projects simultaneously
· Experience in designing ERP processes to align with organizational controls and regulatory and compliance statutes
· Strong knowledge of Infor ERP roles and capabilities
· Experience developing and delivering end-user training and support programs
· Familiarity with Infor Deployment Methodology
PREFERRED QUALIFICATIONS:
· PMP Certification
· Infor Certification (HRTP, FIN, SCM, TECH/REPORTING)
Although we are a Hybrid environment MONTEFIORE requires empoyess to live in the tri-state area including Pa.
MONTEFIORE Requires Flu vaccination
We offer generous benefits including PTO, health and a contrirbutable 403B w vesting after 3 years.
Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: YONKERS Employment Status: Regular Full-Time Address: 555 Taxter Road, Elmsford
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 216917 Salary Range/Pay Rate: $133,200.00 - $177,600.00
For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.
To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.
Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.
Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.
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