Address
Form of workDESCRIPTION:
Duties: Build product strategies and roadmaps for processing payments in the in-person (card present) as well as online (card not present) payments space. This would entail setting the vision and strategy for the product via discovery of end user needs. This includes collecting and prioritizing qualitative feedback from end customers, and internal teams like customer support and sales. Quantitative analysis of data from end customer surveys and deriving insights by studying data from payments processing systems. Competitive analysis of similar product offerings already in the market. Using these analysis techniques, validate or invalidate key product hypotheses. Make priority trade-offs as needed when there is a resource and/or time constraint. Work with cross functional stakeholders to deliver product capabilities. These stakeholders include Legal, Sales, Software Engineering, Program Management, Product Management, Architecture teams, Product Operations and Business Analytics teams. Lead the end-to-end product development lifecycle, integrate with large internal enterprise systems as well as third party systems. Ensure that payment mandates from card networks are being reviewed and acted upon to keep the firm compliant. Work with Product Operations and Engineering to evaluate impacts, add relevant items to the product roadmap, and prioritize. Present collateral at all altitudes of leadership including Vice Presidents and Executive Directors. Write requirements explaining the "what" to engineering. This is done by defining Deliverables, breaking them down into epics and user stories which clearly document what needs to be done and why. Measure key product metrics for processing payments in the in-person (card present) as well as online (card not present) payments space. This would include building and monitoring the health of the product via product metric dashboards.
QUALIFICATIONS:
Minimum education and experience required: Bachelor's degree in Biotechnology, Data Analytics, Statistics, or related field of study plus 5 years of experience in the job offered or as Product Manager, Revenue Science Fellow, or related occupation. The employer will alternatively accept a Master's degree in Biotechnology, Data Analytics, Statistics, or related field of study plus 3 years of experience in the job offered or as Product Manager, Revenue Science Fellow, or related occupation.
Skills Required: Requires experience in the following: qualitative analysis; quantitative research; Excel including analyzing large data sets; building SaaS products and platforms; querying databases and data visualization tools; SQL; Tableau; Looker; Python; SAS; R; AGILE; JIRA knowledge; pre-sales and supporting product launch activities; writing user stories and PRDs; enterprise systems related to payments, pricing, billing, and rating; UI prototyping tools such as Invison or Figma; and competitive analysis.
Job Location: 3223 Hanover St., Palo Alto, CA 94304.
Full-Time. Salary: $285,334 - $285,334 per year.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
Base Pay/Salary
Palo Alto,CA $285,334.00 - $285,334.00 / year
