Senior Product Manager, Bc, Dsp Business Health

At Amazon, we're working to be the most customer-centric company on earth -- including how we fulfill and deliver customer orders. The goal of Amazon's Delivery Service Partner (DSP) Management Team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class experience through the introduction of pioneering new products and services in the last mile space.
We are hiring for a Sr. Product Manager, BC Business Health, for the Last Mile team. The BC Product Team works backwards from DSP performance and strategy to the Business Coach interaction and designs optimal tools and insights for Business Coaches to help DSPs improve at scale. This person will deliver improved DSP Business Health - through the creation of new product, reporting mechanisms, deep performance analysis, and cross-functional partnerships with existing product and program teams. How do we create curated incremental coaching engagements to support DSPs business? How do we scale these solutions across thousands of DSPs, hundreds of stations, and dozens of Business Coaches? The ideal candidate will be comfortable in a fast-paced, multi-tasked, high energy environment. They will be a creative and analytical problem solver with a passion for delivering results.
This role will involve working flexible with hours and travel (approximately 15%-30% on average depending on business projects).
Key job responsibilities
- Partner with cross functional stakeholders to drive a culture of consistent improvement
- Perform customer/partner needs and task analysis, scope projects, and evaluate existing processes
- Provide reports, insights, and recommendations to leaders of DSP programs & products as well as overall Last Mile leadership to drive increased effectiveness for our DSP partners
- Create, communicate, and manage budget for projects
- Collaborate on decision-making, building trusting relationships centered on our DSPs and customers
We are open to hiring candidates to work out of one of the following locations:
Bellevue, WA, USA