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SalaryAbout SugarCRM
From the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Management (CRM). We pioneered the first commercial open-source CRM platform, and now, more than two decades later, are on a mission to provide products and services that make the hard things easier for sales, marketing and customer service teams. In fact, we help mid-market businesses around the globe reach new levels of performance and predictability by letting our award-winning CRM platform do the work.
Our diverse group of worldwide employees are united and driven by a shared passion for our mission, culture, and values. We treat our employees like humans not line items and are building a culture where your work at Sugar helps fuel personal, professional and business growth – check out our recent ‘Great Place to Work’ certification that we are so proud of. Work/life fit and flexibility for our team matters and together we pride ourselves on solving for our customers, always. What’s more, we are a Remote 1st organization, which means we empower everyone to do their best work from home, on the road, or anywhere in between.
If you're ready to grow your career and help organizations grow better and faster, you've come to the right place. Find out more about our SugarCRM careers and how you can become a part of our journey.
Where do you fit?
The SugarCRM products group has an immediate opening for a Senior Product Manager on the Sugar Market team. Sugar Market is Sugar’s marketing automation solution and is a vitally important part of Sugar’s portfolio of products. This highly visible position requires engagement with multiple internal stakeholders across Engineering, Product Management, Product Marketing, Sales, Customer Success, and Services functions. You will also work directly with SugarCRM customers and partners. To succeed in this role, you must be innovative, strategic, tactical, a strong communicator, and comfortable driving delivery. You should have a bias towards action.
Impact You Will Make:
- Define and evolve the product vision, strategy, and roadmap
- Design, document, and present business cases
- Inspire the team to deliver on product roadmaps bringing new products and outcomes to the market
- Implement best-in-class product management practices
- Analyze market trends and performance drivers to identify new product and growth opportunities
- Leverage data to optimize the product suite
- Establish consistent, sustainable customer input points to steer product direction, feature design, and prioritization
- Develop and monitor product KPIs and metrics driving the business feedback loop
- Prepare and present product-related updates for different levels in the organization
- Participate in trade shows, demos, customer meetings and conferences to evangelize our products
- Support the sales team with product information, messaging, and positioning
- Participate in the creation and evolution of marketing and sales tools
- Identify potential partners or complementary solutions that may benefit the product
Expertise You Will Bring:
- 4+ years of experience in Product Management
- A great presentation style, teamwork, and communication skills are a must
- Domain knowledge in marketing automation or marketing technologies is preferred
- Demonstrated experience leveraging analytics to define product direction
- Strong product management skills, including but not limited to - roadmap, business case, prioritization, negotiation, and obtaining consensus
- Strong technical knowledge and experience working closely with technical members of staff
- Very strong attention to detail
- Ability to interact with partners, customers, and staff in a professional and polished manner
- Thoughtful promotion of iterative process improvement
- Experience with agile software development
Expected salary range, depending on experience.
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.
Benefits and Perks:
Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
- Excellent healthcare package for you and your family
- Savings and Investment – 401(k) match
- Unlimited Paid Time Off
- Paid Parental Leave
- Online Legal Services (Rocket Lawyer)
- Financial Planning Services (Origin)
- Discounted Pet Insurance (Embrace Pet Insurance)
- Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
- Health and Wellness Reimbursement Program
- Travel Discounts
- Educational Resources - Career & Personal Development Program
- Employee Referral Bonus Program
- We are a merit-based company - many opportunities to learn, excel and grow your career!
Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
If you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information.
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