Senior Practice Support Advisor

The Senior Practice Support Advisor acts as a primary liaison between Hill Physicians Medical Group (HPMG), physicians, office staff and contracted ancillary providers and facilities. This Sr PSA will support the provider network within the 680 Corridor Diablo, TriValley, and Solano areas across the East Bay, and will focus on Specialty Care Practices.

This individual must establish creditability and build trust within physician offices. Primary responsibilities will be to interface regularly with the practice staff, identify quality improvement opportunities that align with HPMG initiatives across all lines of business, assist practices in leveraging/enhancing existing technologies or adopting new technologies to optimize performance, practice efficiencies and improve patient outcomes (i.e., EPIC HillChart, MyChart, HillMetrics, Provider Portal & HillLink), support key organizational goals and collaborate with other internal departments to identify supporting resources as appropriate to achieve objectives (i.e., Government Programs, Population Health, Case Management, eSolutions & PPO Segment).

Job Responsibilities

• Educates and advises network providers on how to maximize compensation and performance related to quality improvement incentives, appropriate documentation of risk, patient experience survey results, total cost of care, and the use of electronic tools to influence performance. Review of and education on payment methodology and recommended focus areas for improvement
• Builds relationships with providers and office staff. Acts as brand ambassador for HPMG, representing Hill’s programs and policies within providers’ offices
• Responds to network providers’ needs, triaging any issues the practice faces to the appropriate department within HPMG (e.g., Claims, Authorizations, Epic EHR, IT). Tracks to resolution to maintain provider satisfaction with HPMG.
• Recruits physician participation in Hill offerings and solutions, including but not limited to the Clinically Integrated Network, Epic EHR, preferred specialists and facilities, care management outreach, etc.
• Trains physicians and practice staff to access and utilize the Provider Portal, accessing Authorization/Care Management systems & electronic population health management tools to close care gaps
• Educates practice staff on the requirements to participate in HPMG programs (e.g., PPO Clinically Integrated Network). Conducts Practice Manager Meetings and New Provider Office Orientations. Provides ongoing education to physicians and office staff at all levels on workflow processes and best practices, which may include training, evaluations, and development of education components. Leads presentations in a variety of settings.
• Participates in the design of Hill initiatives, providing feedback based on experience in physician offices. Participates in strategizing outreach approach with other PSAs. Mentors and guides other PSAs and new PSAs as experience allows.

Required Experience

• At least 2-3+ years of experience in physician relations, physician-office centric roles, and/or direct sales roles. Experience in physician office business operations highly desired
• Demonstrated ability to juggle multiple competing priorities and manage multiple projects and tasks, with varying timelines, at once
• Demonstrated experience building relationships and influencing others to take action
• Excellent public speaking and verbal and written-communication skills; training experience helpful
• Self-directed and able to work productively independently, yet able to function well in a team-oriented environment
• Exposure to Lean, Six Sigma, Improvement Science, or Practice Transformation a plus
• Aptitude, familiarity or experience with current healthcare technology applications for physician offices, such as practice management systems, electronic medical records, and/or billing systems a plus
• Basic understanding of medical terminology
• Basic understanding of CPT, ICD-10 and HCPCS coding a plus
• Valid California Driver’s License and proof of auto insurance

Required Education

• Bachelor’s Degree highly desired, or minimum of 2-3 years of experience in a managed care, clinical practice or healthcare environment.

Salary Range

$80-90K/year+ DOE

This position offers a (up to 17%) bonus earning potential and up to 6.5% 401K matching, plus mileage reimbursement, cell phone reimbursement, and a laptop

PLEASE NOTE: We are only seeking candidates who are in/near San Ramon, CA (and/or the East Bay of the San Francisco Bay Area) who willing to work a hybrid / in the field position.

At Hill Physicians Medical Group, your uniqueness is valued, celebrated, encouraged, supported, and embraced. Whatever your relationship with Hill Physicians, we welcome ALL that you are.

We value and respect your race, ethnicity, gender identity, sexual orientation, age, religion, disabilities, experiences, perspectives, and other attributes. Our celebration of diversity and foundation of inclusion allows us to leverage our differences and capitalize on our similarities to better serve our communities. We do it because it's right!

Additional Information

We’re regularly recognized as one of the “Best Places to Work in the Bay Area” and one of the “Healthiest Places to Work in the Bay Area.” We have an award-winning Wellness Program, and our average tenure is ~8 years. Every person who joins Hill Physicians is coming in as a leader and has the very real potential to grow with the company as we grow. We’re all in it for the long haul and are bought-in to the success and future of our organization.

We’re proud to have been (and continue to be) a pillar of the Northern Californian healthcare community for more than 30 years. Our more than 5,000 primary care physicians and specialists provide high-quality care across the San Francisco Bay, Sacramento, and Central Valley areas.

By adapting to both the demands of the industry and the needs of consumers, we’ve remained stable and profitable, and our service area now ranges from the Pacific Ocean to the Sierra Nevada’s. We’re shaping the healthcare of the future: actively managed care that prevents disease, supports those with chronic conditions and anticipates the needs of our members.

Our culture is guided by core values​ that promote the health and wellness of our employees and communities (health), commitment (accountability), fiscal responsibility (stewardship), teamwork (collaboration), and our dedication to do the right thing (integrity). 97% of employees feel that supervisors and managers “walk the talk”​ and demonstrate our core values. Join us!

Hill Physicians is an Equal Opportunity Employer

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• Hybrid work
• Medical office
• Office

Work Location: Hybrid remote in San Ramon, CA 94583