Senior Order Management Analyst

The Opportunity:

The Sr Order Management Analyst will be responsible for oversight of customer orders, analyzing demand, and informing on appropriate solutions to meet customer needs. You will require an understanding of sales operation cycles including Customer Forecasting, Purchase Orders, Sales Orders, Allocation, and fulfillment. You will assess orders, allocation, product distribution, and delivery performance.

This role will manage customer experience and provide management with recommendations. You will be an integral partner to the Commercial Operations team.

The Role:

• Implement the Order Management tasks, monitor the accuracy of demand and demand prioritization, input all orders according to ship plan, and allocation availability

• Operate as a command center for Demand Planning executing allocations to support inventory strategies.

• Partner with distribution for updates and to provide insight on customer order expectations.

• Provide necessary reporting and insights based on orders, allocations and contract commitments

• Understand service and administrative responsibilities, including knowledge of complex product features and processing systems such as SAP and EDI

• Possess knowledge of business operation systems, workflows, and downstream impacts, identifying gaps, and recommending improvements

• Operate at a high level to meet or exceed business unit quality and productivity standards

• Follow established procedures and make recommendations to gain operational efficiency

• Use critical thinking to obtain insights from the data, analyze trends and provide customer insights

• Perform routine analysis on customer account information to ensure compliance and regulatory needs are met and customer is performing successfully

• Work with multiple business stakeholders, such as Customer Service, Demand Planning, and Distribution, to align priorities, resolve issues. and highlight risks

• Lead cross functional projects and special assignments being a subject matter expert and department liaison/lead

• Embrace, support, and drive change to move us forward to support strategic goals and objectives

• Lead IT efforts to drive initiatives, system enhancements, testing, and production support

• Conduct collaboration meetings to assess the forecast accuracy, point of sale trending, inventory, levels and shipment forecasting

• Draw from customer insights to make suggestions to improve existing scorecards and other reporting outputs

• Model behavior that expands cross-collaboration to enhance customer experience

• Partner with internal stakeholders to create/maintain department procedures and training materials

• Provide back-up support for Customer Account Analysts

• Partner for continuous improvement efforts to boost efficiency/performance, reduce cost, and overall customer experience

• Write test cases, scripts and perform regression testing for administrative systems

Your skills and experience:

• Bachelor’s degree

• 3 - 5 years' experience in Order Management or related field

• Microsoft Office and strong Excel skills required

• SAP, Model N, inventory management practices, and experience in the pharmaceutical, biotech or healthcare industry preferred

Our Benefits

CSL Seqirus employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. CSL Seqirus offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters. Our benefits are designed to support the needs of our employees at every stage of their life. Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for mental health resources, planning for your financial future, or supporting your favorite charity with a matching contribution, CSL Seqirus has many benefits to help achieve your goals.

Please take the time to review our benefits site to see what’s available to you as a CSL Seqirus employee.

About CSL Seqirus CSL Seqirus is part of CSL Limited (ASX: CSL). As one of the largest influenza vaccine providers in the world, CSL Seqirus is a major contributor to the prevention of influenza globally and a transcontinental partner in pandemic preparedness. Learn more about CSL Seqirus.We want CSL Seqirus to reflect the world around us

As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL Seqirus.

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