Senior Office Support Specialist

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.
At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.
Essential Job Functions and Responsibilities

• Performs a variety of the most complex clerical support duties within a functional group or team. Tasks may include one or more of the following:
  
  • Clerk: Performs functions such as photocopying, compiling records, filing, tabulating, posting information and distributing mail. Maintains records, forms, verifies information and resolves more complex problems. May assist in the purchase of office supplies and facility security functions (keys, badges, etc.). May answer and/or screen incoming calls.
  • Printing: Completes assignments of the highest technical complexity ranging from single and multicolor forms, promotional materials, bulletins and batch printing documents. Performs necessary equipment set-up and preparatory work.
  • Imaging-Indexing: Performs scanning, manual indexing and/or fax committal for all levels of customers. Performs quality checks and indexes scanned and faxed documents for specified customers or customer types. Obtains accurate information (policy numbers, procedures, product codes, batch numbers and customer numbers) for scanned documents. Resubmits incomplete documents back for Prepping, Scanning, Storage, etc. May contact agents, insureds, claimants, etc. for additional information when required. May assist in testing system upgrades and enhancements.
  • Mailing: Prepares incoming mail for distribution and processes outgoing mail. Distributes and collects mail, determines and affixes appropriate postage. Maintains records on postage, registered mail and packages. Operates mailroom equipment including postage machine, sorter, inserter, etc. Maintains knowledge of the rules, regulations and procedures of the various mail and package systems/vendors throughout the nation.
  • Supply: Orders, receives, stores and issues supplies (stationery, office supplies, marketing materials etc.). Maintains established inventory levels by checking shelves and prepares purchase orders or notifies supervisor at established reorder points. Stocks deliveries and checks that deliveries conform to purchase orders (quality and quantity). May assist in the preparation of budget and control activities, including preparing and verifying invoices.
  • Receptionist: Greets and directs vendors, customers and other visitors. Answers, routes and screens incoming calls.
  • Business Phones: Maintains extensive organization knowledge to answer organization-wide toll-free and direct phone lines. Verifies and explores caller's need to "warm" transfer to appropriate department. Intakes caller information to research and later return and forward the caller to the appropriate department or individual employee. Accesses various business-related computer systems to assist in getting callers to the appropriate party. May monitor email boxes for response or forward.
  • Word Processing: Prepares the most complex documents from various sources of written or dictated input which may include page layouts and charts. Enters corrections, revisions and proofreads output for accuracy and completeness.
  • Data Entry: Inputs lists, records or other data points into an electronic format. Audits records/input for quality, accuracy and maintainability.
  • Quality Control/Review: Reviews completed work prior to distribution to customer. Forwards items found not meeting standards to the appropriate employee for correction. Researches and tracks detected issues and provides feedback to Lead and/or management.
  • Other support activities: Filing, document assembly, data entry, etc.
  • Complies with appropriate company and/or regulatory guidelines (i.e., handling of checks, titles, other negotiable items, etc.).
• Applies knowledge of department policies and procedures and utilizes broad understanding of the business and organization.
• Provides guidance and assistance to lower level positions.
• Performs other duties as assigned.

Job Requirements
Education: High school diploma or equivalent
Experience: Generally, 5 to 6 years of related experience. Experience in the insurance industry preferred. Certification in area of expertise may be required.
Business Unit:
Crop
Benefits:
We offer competitive healthcare, retirement, and paid time off benefits for full-time and part-time benefit eligible employees.