Senior Office Assistant

Durham County Government employs approximately 1,900 employees that work towards providing needed services throughout the community. With a wide array of services, Durham County Government is at the heart of a rapidly growing and diverse area offering residents, employees and visitors exciting opportunities to live, work, grow and play.

RESPONSIBILITIES:

(Social Services – Customer Information Center)

The Customer Information Center (CIC) Lead Worker will provide administrative support to the CIC Supervisor, Program Manager and Processing Assistant IIIs in an environment that provides front-line service to walk-in clients and telephone inquiries. The Lead Worker is responsible for handling client service escalations in a timely manner, providing information to clients and directing them to the appropriate resources. Answers the telephones, routes calls and records messages. Maintain supply and inventory of all forms and applications; also responsible for ensuring updated information is available in the lobbies. Assist with processing vacation leave requests and recording the information on the receptionist’s calendar. Prepare special reports as assigned. Responsible for training new team members; delegate duties to other Processing Assistants and insure proper staff coverage.

KNOWLEDGE SKILL AND ABILITIES:

• Experience with multi-line phone systems and knowledge of Microsoft Office and Windows.

• Effective oral and written communication skills.

• Ability to work with the public and operate standard office equipment.
• Strong ability to multi task and complete assigments timely.
• Ability to assist with training of new hires for department.
• Strong leadership skills required

REQUIREMENTS:

High school graduation and two years or more of clerical work experience; or an equivalent combination of training and experience.

PREFERRED REQUIREMENTS:

Previous experience as a lead worker or equivalent.

Durham County Government is an Equal Opportunity Employer