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Form of workAbout Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
Are you a seasoned Operations Engineer with a strong background in Network Operations and a passion for ensuring top-notch network reliability and customer satisfaction? Do you excel in problem-solving and have a knack for mentoring and guiding your peers? If you're ready to take on a pivotal role in a dynamic environment, join us as a Senior Network Operations Engineer at Lumen.
As a Senior Network Operations Engineer, you'll have the opportunity to lead, innovate, and drive improvements within our Network Operations team. You will be at the forefront of maintaining and enhancing network reliability while championing customer satisfaction. Your ownership of network segments and leadership qualities will be instrumental in guiding and assisting various teams. Your expertise in troubleshooting and optimizing network performance will be key to our success.
This position is based in the greater Minneapolis / St. Paul metro. The position is Work From Home with 2 to 3 days per month in office. It is an 8:00AM - 4:30PM / 5-day workweek with on-call on a rotation basis.
If you are a proactive problem solver with a solid technical background and the desire to contribute to a mission-driven team, we encourage you to apply. Join us in making a difference in Network Operations and customer satisfaction.
Your focus will be on 911 services, experience in 911 and wireless networks is not required but is advantageous. Ideally, you will have a general knowledge of 911 Customer Premises Equipment and network integration.
- Develop and enhance processes.
- Troubleshoot, resolve persistent issues and conduct root cause failure analyses for the 911 network.
- Planned maintenance coordination impacting 911 services.
General Responsibilities:
- Technical support and training on Lumen's 911 network.
- Maintain and update the PSAP (Public Safety Answering Point) Database.
- Collaborate with various internal and external stakeholders on interconnection issues.
- Act as an escalation point for customer complaints.
- Collaborate with cross-functional teams for data collection and information sharing.
- Prefer experience in VOIP, Digital, Analog, and Wireless networks in identifying and resolving telecom/network outages.
- Proficiency in PC skills and network configuration.
- Skilled in Microsoft Office for data analysis and reporting.
- Strong presentation skills for both technical and non-technical audiences.
- Familiarity with test and informational systems.
Requisition #: 329171
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
