Senior Network Analyst

ND Paper, a leading paper product manufacturer in the US with approx. $1 billion in annual sales, is a wholly owned subsidiary of Nine Dragons Paper (Holdings) Limited, the largest containerboard producer in China and Asia, with $10 billion in annual sales. We are an environmentally friendly company that manufactures various types of high-quality pulp, paper and paper-based packaging materials. Our mills in Rumford, Maine and Biron Wisconsin are integrated paper & pulp facilities, and our mill in Fairmont, West Virginia is one of only three in the world that produces air-dried, recycled pulp. Our fourth mill in Old Town, ME produces softwood kraft pulp. We are proud of our 1400 dedicated employees, who together produce more than 1.2 million short tons of pulp & paper annually.
The Senior Network Analyst leads the development and implementation of network and telecommunications strategies in our organization. This role involves analyzing network requirements, conducting research, and synthesizing data across all sites to ensure consistent communication and system availability. The Analyst will strategize for optimization, manage the entire process from planning to execution, and mentor junior Network Analysts. Key responsibilities include influencing network lifecycle, conducting proactive internal process reviews, driving strategic projects, and collaborating with various vendors and IT leaders to align with our IT budget strategy.
Key performance indicators:

• Ensure timely delivery of technology services in line with agreed schedules.
• Oversee and accurately execute assigned tasks and projects.
• Manage systems effectively, ensuring high performance and reliability.
• Deliver services within established Service Level Agreements (SLAs).
• Uphold and enforce Standard Operating Procedures (SOPs) consistently.
• Handle the full lifecycle management of documentation for technology solutions.
• Conduct thorough monitoring of systems to maintain optimal function.
• Rapidly identify, address, and resolve or escalate reported issues.

• Lead the creation and management of all documentation for technology solutions, ensuring lifecycle comprehensiveness.
• Collaborate with the Network Team to deliver technology solutions focused on supportability, cost efficiency, and lifecycle understanding.
• Secure Operational and Business Networking Technologies as per defined cybersecurity guidelines.
• Ensure precise execution and delivery of assigned tasks.
• Manage network hardware/software to maintain system integrity and performance.
• Assist the Network Team in the acquisition, testing, implementation, and support of network communications.
• Provide mentorship and training to junior staff members.
• Guarantee service delivery within established Service Level Agreements (SLAs).
• Conduct effective system monitoring to ensure operational excellence.
• Promptly identify, address, and resolve or escalate all reported issues.

• Hard work - tackle each task with determination, passion and creativity; the willingness to put in whatever effort is required to successfully complete the job at hand.
• Pursuit of Excellence - strive to consistently exceed expectations in our day-to-day work and outperform our competitors in the marketplace, regarding work and company achievements as a collaborative goal with the desire to go above and beyond.
• Integrity - treat the company and teammates with upmost respect, operating on strong moral codes to drive company values and culture.
• Sense of Urgency - drive forward each day with speed, agility, and flexibility to capture unrealized opportunities and avoid potential risks for the business.
• Entrepreneurial Spirit - act like an owner, challenging the status quo, asking the right questions, and actively seeking ways to innovate and improve.
• Adaptability - be fluid with ND Paper's continuous evolution while driving change in a fast-paced environment, equipped with the ability to acclimate quickly.
• Servant Leadership - set an example by implementing meaningful leadership with heart, empathy, foresight and stewardship.

• Minimum 7 years in IT, including 3 years managing complex network administration projects in a dynamic IT environment.
• Experience in manufacturing environments is preferred but not a mandatory requirement.
• Proficient in installing and maintaining Cisco Routers, Cisco ISE and Wireless, Palo Alto Firewalls, Active Directory, with a strong grasp of Cyber Security and IP Telecommunications.
• Exceptional attention to detail, analytical abilities, and a keen business understanding.
• Highly energetic, self-driven, and motivated individual.
• Skilled in collaborating with internal teams to design and implement effective solutions.

• Networking certifications, such as CCNA, CCNP, or similar, are highly valued.