Senior Member Services Representative

Company Description

Capitol View Credit Union provides financial services to public employees and is located adjacent to the Iowa state capitol complex. Capitol View is a closed-membership, not-for-profit financial cooperative serving approximately 2,000 members.

Role Description

This is a full-time on-site role for a Senior Member Service Representative at Capitol View Credit Union in Des Moines, IA. The Senior Member Service Representative will be responsible for providing excellent customer service to credit union members, handling member inquiries and transactions, and resolving member issues. The role involves maintaining member accounts, processing ACH/share draft exceptions, and promoting credit union products and services.

Qualifications

• Phone Etiquette, Communication, and Customer Service skills
• Computer Literacy skills including experience with Microsoft365
• Knowledge of finance and banking principles
• Strong attention to detail and accuracy
• Ability to multitask and prioritize tasks
• Excellent problem-solving and decision-making skills
• Ability to work well in a team environment
• Prior experience in a similar role or in the financial industry is preferred

Job Type: Full-time

Pay: $19.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Weekly day range:

• Monday to Friday
• No weekends

Application Question(s):

• Do you have any experience with financial platforms such as Ultradata (FSP), Malauzai digital banking, or Allied bill pay?

Experience:

• Financial services: 2 years (Preferred)

Ability to Relocate:

• Des Moines, IA 50309: Relocate before starting work (Required)

Work Location: In person