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SalaryPOSITION SUMMARY
The Senior Medical Materials Operations Manager is responsible for the oversight of Medical Materials Review (MMR) operational activities/projects and other functions that support Medical Information (MI) or Medical Affairs (MA).
ESSENTIAL FUNCTIONS
- Act as subject matter expert of the MMR process and management systems.
- Responsible for day-to-day operational support of MMR.
- Collaborate with MMR operations (Directors and Coordinators) and MMR stakeholders including Medical reviewers, Project owners, Agencies, Legal, Regulatory, and others to ensure Medical Materials flow through the appropriate review channels.
- Provide support and guidance to coordinators in regular touchpoints.
- Determine what issues/questions require additional MMR input/guidance and facilitate the process for resolution.
- Assist in the development of tools and resources to support the MMR process and systems including, establishment of library/portal where tools and resources are stored for easy access.
- Lead overhaul of MMR presence including creating a plan to reflect new MMR approach and oversee deployment and implementation.
- Provide leadership input for MMR planning and support of Congresses and other major initiatives.
- Collaborate with MI Operations to ensure ongoing alignment and visibility to MedComms initiatives including oversight of licenses.
- Bolster MMR on-boarding process to ensure all MMR participants are well prepared to participate in MMR activities.
- Identify new training tools and coaching programs as needed to ensure strong, effective participation by all MMR members.
- Develop and deliver Quarterly MMR Metrics package and as needed.
- Assist MMR leadership team in generating Key Performance Indicator progress reports and conducting necessary analyses.
- Collaborate with MMR Director to identify new opportunities, implement best practice, steward long term planning and champion MMR operations across the organization
POSITION QUALIFICATIONS
- Above average attention to detail, teamwork and initiative.
- Ability to interact with other departments within the company and be proficient in e-mail and verbal communication.
- Proficient in Microsoft Excel, Power Point and Word and quickly able to learn new software.
Competency Statements
- Attendance - Always on time for work, including meetings and conferences. Has a strong attendance record and is punctual with deliverables required.
- Innovation and Creativity - Has the ability to think in new ways and perspectives and create new ideas. Practical implementation and development of ideas or methods that result in improvements, solutions, or new processes.
- Leadership - Has the ability to "lead", influence or guide other individuals, teams, or organizations. Can set goals and motivate others to work towards achieving a common goal. Supports others around them. Communicates and delegates effectively.
- Communication Skills - Practices active listening, has quick response times, is clear, concise, and friendly, has the ability to convey thoughts and ideas effectively and efficiently to others, takes and gives constructive feedback, participates in meetings, and connects with others.
- Collaboration and Teamwork - Works with others to complete goals, brainstorms ideas, participates in group discussions, and helps analyze problems and finds solutions. Will problem solve with others and take responsibility for their own tasks in a project.
- Customer Service - Professional, patient, knowledgeable, adaptable, quickly responds, provides assistance and advice, proactive, resolves issues with care, and provides immediate support.
- Time Management - Uses time effectively and productively, prioritizes tasks, delivers results on time, solves problems quickly and decisively.
- Work Ethic - Highly motivated, produces consistent high-quality work, has a desire to work hard, takes responsibility, learns from mistakes, follows through with commitments, is professional, is inclusive and welcoming, has respect for others, and goes above and beyond what is required.
- Behavior and Attitude - Treats others with respect, projects and promotes a positive attitude, uses appropriate behavior, establishes good working relationships, resolves conflict effectively, and speaks kindly to others.
- Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
- Organized - Possesses the trait of being well organized or following a systematic method of performing a task.
- Accuracy - Ability to perform work accurately and thoroughly.
- Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
- Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience.
SKILLS AND ABILITIES
Education: Bachelor's degree or equivalent work experience
Experience: Three to five years of related experience in the pharmaceutical industry preferred. Demonstrated project management and collaboration skills across different roles preferred. Experience with developing SOPs and guidance documents preferred.
Computer Skills: Prefer proficiency with Veeva Vault, Microsoft Word, Excel, PowerPoint, and Outlook. Exposure to Sharepoint, Box, Smartsheet, and other data analytics software
