Senior Medical Assistant Practice Integrations Consultant North Texas

Opportunities at WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind Caring. Connecting. Growing together. 

The Integration Practice Consultant (Sr. Medical Assistant) will provide supervision, training, leadership and support to acquired clinic staff to ensure established policies, procedures, and operating guidelines for WellMed are being followed.  Works closely with acquired providers and operational partners, including training teams, to ensure successful clinic integration. Responsible for delivering high quality customer service and maintaining established quality control standards.  The Senior Medical Assistant - Integration Practice Consultant is expected to solve problems and prioritize and organize work tasks with minimal direct supervision.  

Primary Responsibilities:

• Travels to various assigned clinics to provide MA supervision, support and training in acquired clinics to support the integration process
• Provides supervision, support and serves as an on-going consultant resource to the acquired clinic to ensure performance goals are met
• Engages the providers and staff as an early adopter and mentor of the changes being implemented in the company
• Engages integration team to provide appropriate resources for training, tools and support to the clinic team to reach desired optimal state of operation
• Builds and maintains relationships across business groups and crossfunctional teams, including PSR's, MA's, RN/LVN's, APC's, Physicians and leadership
• Ensures integration timelines are met in accordance with the approved project plan
• Supervises and serves as a Integration practice consultant assisting clinical staff in defining and executing appropriate workflows based on introduction of new processes
• Demonstrates a subject matter expert knowledge of and ability to perform skills within the scope of a Certified Medical Assistant, including but not limited to, procedures, injections, screenings, EKGs and phlebotomy. Able to adjust to clinic activities that often vary from day to day
• Performs, supervises and trains the standard tasks associated with patient care with minimal oversight from supervisor:
  • Prepares charts prior to clinic sessions, ensures all specialist reports and test results are documented and available for physician review. Processes appropriate documents in an organized and accurate fashion
  • Rooms patients according to company standards, updates medication lists and completes screenings as indicated
  • Records patient care documentation in the medical record accurately and in a timely manner
  • Assists the provider during patient visits, including documenting portions of the visit in the electronic medical record while the provider is examining the patient.  Requires active listening and the ability to accurately capture the provider's instructions
• Performs, supervises, trains and coordinates patient care as directed by physicians, company standards and policies.  Includes, but is not limited to, scheduling appointments, faxing prescriptions and calling patients after the visit to ensure the patient has been able to access car 
• Utilizes Motivational Interview skills to assist patients in setting short term health goals and developing self-management skills
• Demonstrates an ability to organize tasks and solve routine problems independently, works with Integrations Manager to solve more complex problems
• Organizes exam and treatment rooms, stocks and cleans rooms following the appropriate guidelines and provides training to the clinic staff and providers on these guidelines
• Must maintain Medical Assistant and CPR certifications and keep current/valid
• Performs when required as a Clinic Integration Manager
• Act as a supervisor, coach, teacher and role model to all of the clinic staff and providers being integrated by being an exemplar of the mission, values, culture and philosophy of the enterprise
• Proficient in eCW, and will rapidly develop a basic working knowledge of the acquisition EMR
• Performs all other related duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in

Required Qualifications:

• High school graduate or GED equivalent
• Current, valid nationally recognized Medical Assistant Certification
• Current, valid BLS certification
• 4 years of experience as a Certified Medical Assistant
• Knowledge of medical terminology
  • ICD-10 and CPT coding
• Computer literacy and the ability to master new applications and electronic medical records
• Extensive travel throughout WellMed markets - approx. 90% travel
• This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease

Preferred Qualifications:

• Graduation from an accredited Medical Assistant program
• Experience with WellMed Care Model and processes
• Ability and willingness to work with a mature/senior population in healthcare
• Bilingual (English/Spanish) verbal and written proficiency
• Ability to react calmly and effectively in emergency situations
• Solid interpersonal and customer service skills
• Excellent written, verbal and communication skills

Physical & Mental Requirements: 

• Ability to lift up to 25 pounds
• Ability to push or pull heavy objects using up to 25 pounds of force
• Ability to stand for extended periods of time
• Ability to use fine motor skills to operate equipment and/or machinery
• Ability to receive and comprehend instructions verbally and/or in writing
• Ability to use logical reasoning for simple and complex problem solving
• Occasionally requires exposure to communicable diseases or bodily fluids

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.   

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.