Address
Form of work
SalaryCompany:
AHI agilon health, inc.Job Posting Location:
Remote - USAJob Title:
Senior Manager, Quality Operations (Remote)Job Description:
Quality Strategy and Execution
- Contributes to strategic planning, direction, and goal setting for the department or function in collaboration with senior management to ensure completion of key company objectives
- Administers an organizational quality management system and monitors progress against strategic quality-related goals
- Collaborates with other members of the executive management team to align departmental strategy or direction with the overall goals of the organization
- Owns the creation and management of the enterprise Quality Workbook
- Works with Regional Quality teams on market level strategies and initiatives
- Supports deliverables required for Board, JOC, CQC and other enterprise presentations/prep
- Partners with Payor Strategies on health plan data needs
- Develops process to provides updates to Regional Quality Directors on contract / renewal changes and new market requirements
- Supports the development of enterprise policies, practices, and procedures that have a significant impact on the organization
- Oversees the development and delivery of agilon’s quality-related enterprise policies and training programs to assess their effectiveness, and to educate and communicate quality programs and initiatives to key stakeholders, recommending improvements when necessary
- Identifies key clinical quality metrics and goals for the organization to meet the needs of the markets, health plans and agilon’s physician partners
- Responsible for monitoring and managing vendors or suppliers for compliance with established or contracted quality standards (excl. patient experience)
Data Reporting, Process Improvement and Efficiencies
- Implements strategies for ensuring that organizational processes meet established quality guidelines and expectations
- Interprets internal/external business challenges and recommends best practices to improve processes
- Investigates quality opportunities, recommends changes to internal procedures to prevent future issues, and assesses and reports on the impact of process changes
- Oversees data collection, analysis, and reporting to support the Quality strategy and create initiatives as appropriate; partners with market leadership teams to develop implementation of corrective action for underperforming areas or functions
- Solicits internal and external feedback with the goal of continuously improving processes
- Responsible for internal and external audits, including completing Roadmaps, taking corrective action when necessary
- Collaborates with individual department heads to define performance indicators and promote a culture of continuous quality improvement
- Stays abreast of changing regulations or best practices and modifies internal programs and policies in response
- Other job functions as required
Other Job Functions:
- Provides leadership, coaching, and/or mentoring to employees and team members
- Leads and directs the work of other employees and has responsibility for personnel actions including hiring, performance management, and disciplinary action
- Administers established policies and procedures but may have some impact on departmental budgeting, strategic planning, and procedural changes
- Travel as required
Required Qualifications:
Minimum Experience and Skills:
- Minimum of at least 8 years of applicable experience, including some prior management experience.
- Ability to build collaborative relationships across the enterprise to achieve company results
- A problem solver and decision maker who strives for continuous improvement
- People management skills to assess and develop team
- Proven ability to pay attention to details and manage priorities to meet deadlines
Location:
Remote - TXPay Range:
$129,700.00 - $162,100.00Salary range shown is a guideline. Individual compensation packages can vary based on factors unique to each candidate, such as skill set, experience, and qualifications.
