Senior Manager Network Infrastructure, Remote

Delaware North Global Headquarters is hiring a Senior Manager of Network Infrastructure to lead, oversee, and enhance the organization's Network Infrastructure. You will be responsible for planning, implementing, and maintaining a robust and secure network that aligns with business objectives and supports the organization's growth and innovation. This role involves collaborating with cross-functional teams, ensuring network reliability, offering best in class support, and staying current with industry best practices and emerging technologies.

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

• Lead and mentor a team of network engineers and administrators, providing guidance and support in their daily tasks and professional development.
• Promote a culture of collaboration and teamwork, encouraging team members to share knowledge, skills, and ideas for collective success.
• Possess strong interpersonal skills to build rapport, trust, and effective communication within the team.
• Collaborate with executive leadership for recruitment, training, and performance evaluations.
• Oversee the installation, configuration, and maintenance of network hardware and software components, including but not limited to Cisco routers and switches, Aruba Wireless, CheckPoint firewalls, and AWS transit gateways.
• Ensure network uptime, performance optimization, and troubleshooting of network issues.
• Implement network monitoring tools to proactively identify and address performance bottlenecks and issues.
• Maintain accurate network documentation, including network diagrams, configurations, and asset inventories.
• Generate regular reports on network performance and security metrics for management review.
• Collaborate with other IT teams and departments to ensure seamless integration of Network Infrastructure with other systems and applications.
• Communicate network status, issues, and improvements to stakeholders and executive management.
• Develop and maintain network disaster recovery and business continuity plans to ensure data and network availability during critical situations.
• Establish and enforce network standards, protocols, and best practices to ensure a consistent and secure network environment.

• Bachelor’s degree in Computer Science or related field preferred.
• Proven experience in network design, implementation, and management, with a minimum of 5-7 years in a leadership role.
• Strong knowledge of networking protocols, security standards, and emerging technologies.
• Understanding of subnetting, VLANs, routing protocols, and IP addressing.
• Proficiency in network monitoring and management tools (SolarWinds, Logic Monitor)
• In-depth knowledge of routing protocols (BGP, OSPF, EIGRP) and switching technologies.
• Experience in configuring and managing firewalls (Cisco ASA, CheckPoint) and other security appliances.
• Understanding of network security principles, encryption, VPNs, and intrusion detection/prevention systems.
• Ability to configure and troubleshoot routers and switches, including VLANs, ACLs, and QoS.
• Understanding of cloud networking principles and experience with cloud platforms like AWS, Azure, or Google Cloud.
• Experience with SD-WAN
• Excellent problem-solving and troubleshooting skills.
• Demonstrated ability to prioritize and manage multiple projects in a fast-paced environment.
• Experience with service management (ITIL), including familiarity with ServiceNow
• Certifications  - Cisco CCNA/CCNP, CompTIA Network +, CISSP, Checkpoint CCSA, CCSE, CCSM, Aruba ACSA are a plus