Address
Form of workSENIOR MANAGER OF INFORMATION SERVICES
Information Services
CLASSIFICATION: Exempt
SALARY GRADE: 8
REPORTS TO: Deputy Director- Administration and General Counsel
Job Summary: This employee is responsible for the daily operations of the Information Services department including all hardware and software operations, data security, coordination of staff responsibilities and the development and implementation of technology goals and budget for the organization.
This position is required to perform complex and responsible data and computer related tasks with minimal supervision. They coordinate the technical support for agency employees at all office
locations and remote/home users. This employee will have access to sensitive and confidential data; therefore, confidentiality must be maintained at all times.
- Essential Functions:
- Provides IT solutions aligned with the organization’s business needs. Develops and communicates strategic IT vision and goals to management.
- Provides daily technology solutions to meet the needs of staff, programs and agency and attempts to resolve all system related problems and monitors usage and reports to maintain efficient operations;
- Knowledgeable about the programs used by other departments to ensure efficient operations and to assist in updates and software changes, as needed;
- Develops and maintains IT policies, including data security policies, and IT disaster recovery plans to be updated annually;
- Plans, coordinates, and oversees all technology related projects, including hardware and software development and implementation;
- Monitors computer software licenses and insures compliance with licensing agreements;
- Provides and coordinates training for staff in operation of the network system and information security; and
- Responsible for purchasing, vendor management, and contraction negotiation with existing and potential IT vendors in accordance with the organization’s procurement policies;
- Maintains awareness of current technology, data security, and IT trends that may impact the organization and makes recommendations on actions to management.
Competencies:
- Communication • Innovation
- Computer Skills • Project Management
- Customer Service • Regular Attendance
- Dependability • Teamwork
- Ethics • Technical Skills
Supervisory Responsibility: Provides all necessary and appropriate oversight of the West Virginia Housing Development Fund’s (the “Fund”) Information Services department in the performance and documentation of employee work assignments, time sheets, and expense reports. Responsible for reviewing departmental staffing requirements, recommending candidates for hiring, and disciplining employees as required; annually sets objectives and goals for department.
Work Environment/Physical Demands:
- Ability to lift and move computer equipment without assistance (e.g., laptop computers, desktop computers, file servers, computer monitors, printers, etc.) weighing up to 50 lbs.
- Range of motion that allows the individual to work in tight or awkward spaces (e.g., under and around office equipment, etc.).
The employee in this position may be required to sit at a desk for long periods of time. May also be required to travel statewide.
Required Education/Experience: Bachelor’s degree with a minimum of five years’ experience in network system design, computer operations, technical support, and/or technology project management in addition to three years of employee management experience.
Preferred Education/Experience: Major course work in computer science, information systems management or related field. Advanced Information Technology Certification and employee management experience also preferred.
Computer Requirements:
- Highly proficient in the design and implementation of Computer Network infrastructures.
- Highly proficient with Microsoft Office 2010 and above.
- Highly proficient with the installation, setup and configuration of Windows Operating Systems (e.g., Windows 7 and above).
- Highly proficient in the installation, setup and configuration of Network Operating System software (e.g., Windows 2012, 2016 Server).
- Highly proficient in installation and repair of computer equipment.
- Highly proficient in virtualized network infrastructures (e.g., VMware, Hyper V).
Required Certificates/Licenses:
Valid driver’s license
A minimum of an Associate Level Certification in Information Technology is required for this position. Examples include one of the following:
- Microsoft Certified Professional Windows 2008 or above
- Cisco Certified Network Associate (CCNA)
- Comp TIA Network +
The following are relevant but not required:
- CompTIA A+
- CompTIA Server+
- Cisco Certified Network Professional (CCNP)
- Microsoft Certified Systems Engineer (MCSE)
- VMWare Certified Professional (VCP)
- Certified Information Systems Security Professional (CISSP)
Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
