Senior Manager, Account Management

What We Do
FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.
Why you should join us
Not only do we provide competitive wages, you will also have access to great benefits and employee
discounts. But more importantly, it's a fun environment where we truly enjoy working as a team and
bringing great products to our customers!
If this sounds like something you would love to do, and a place you want to be a part of, get in touch
with us by submitting your application. We look forward to hearing from you!
Position Summary:
In this role you will establish and maintain productive, professional relationships with key personnel within assigned OEM customer accounts. Responsible for all commercial aspects of large OEM customer accounts. Interface with customer and internal business units for: quotations, contracts, agreements and navigating ongoing commercial concerns. Manage, communicate and lead customer's requirements.
You will also maintain and grow business by evaluating ongoing trends and updates within the specific segment and vehicle categories, updating revenue projections, margin forecasts, maintain and monitor customer scheduling, organizing and launching new programs by working jointly with individual customer & segment jointly with Operations, Engineering and other critical units.
You will be able to provide direction for product engineering and program management. Lead cost discussion activities in accordance with product engineering and plant management. Work with cross functional team in regards to: Sales strategies, planning, and forecasting. Provide marketing direction, Lead quotation process in accordance with project management process. Enhance customer awareness of competitive product portfolio. Continuously improve the profitability of existing business. Maintain and update product mix line list, pricing, and quotations.
You will strive to maintain and deliver excellent customer service and provide creative and efficient communication to the team on any opportunities, or threats to the business.
Position Responsibilities:

• Serve as the main point of contact to existing & new customer base by communicating through product development, delivery, quality, and customer service day to day activities.
• Manage customer quotation process for internal approval prior presenting to customer.
• Be an integral team player between internal business units such as engineering, operations, planning, finance & marketing.
• Review, manage and communicate customer sales forecasts/projections working with internal planning & operations team
• Maintain price lists and quotations through finance team
• Negotiate customer terms and conditions
• Create, present and deliver customer quotations and sales proposals for specific projects and/or vehicle platforms
• Formulate Sales business plans for key accounts, identifying new revenue streams to achieve growth objectives.
• Develop detailed knowledge and understanding of the power sports industry, its customers, trends & updates.
• Professionally explain FOX customer benefits, competitive advantages and product differentiation values.
• Maintain and support assigned strategic customers
• Identify and develop new prospects and opportunities
• Lead & structure reoccurring meetings with assigned customers
• Communicate regularly with industry professionals to obtain insight into business trends.
• Attend & schedule sales, engineering, product development, and customer conference meetings to stay attuned to the given direction of the customer.

Specific Knowledge, Skills or Abilities Required:
• Strong interpersonal skills
• Ability to solve complex problems

• Microsoft Office Skills
• Ability to travel on short notice

Competencies:

• Customer Mindset: Exceptional customer experience is primary focus while performing job duties. Quality is a top priority.
• Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality.
• Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect.
• Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements.
• Decision Making and Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints and risks.
• Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities. Willingness to work with others and coach/teach in effort to develop and support other employees' development.

Position Qualifications:
Education:
Bachelor's degree in Business or Marketing preferred
Experience:
7+ years of experience in Account Management in related field
Technical sales experience
Work Environment and Physical Requirements:
Office Environment
Ability to sit for long periods of time
Vision abilities required to validate and enter data on computer
Ability to travel
Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs' essential functions.
Note:
FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions -including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs - on merit and the principles of equal employment opportunity.
Fox offers an excellent compensation package and wide-ranging opportunities for professional development. Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching. Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.