Address
Form of work
SalaryJob Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management
JOB SUMMARY
The Senior Manager, Infrastructure & Delivery Shared Services (IDSS) Portfolio Management drives cross-functional alignment and achievement of IDSS and Global Technology (GT) strategic objectives. This role will actively manage the health and status of the IDSS portfolio of initiatives and programs to deliver our strategy including the creation and coordination of integrated project plans across IDSS. Functions as a central point of contact for ensuring IDSS teams are meeting their strategic commitments, leading to greater transparency, coordination and prioritization across the organization. Serves as a thought leader and change agent to help deliver our product operating model transformation through best in class portfolio management.
This role will help craft, gather, monitor progress and manage performance against IDSS Objectives and Key Results (OKRs) to inform and shape current and future portfolio of work. Establishes visibility into the flow of work across the portfolio, monitoring work in progress, and driving ongoing quarterly and annual planning efforts. Supports IDSS portfolio governance and compliance with GT standards and tools for IT delivery. Establishes the foundation for a long-standing portfolio management capability within IDSS / GT and drives alignment with GT’s Scaled Agile Framework (SAFe) to ensure consistency in processes and approach.
The ideal candidate will have significant experience in SAFe / Agile software delivery and must be a motivated self-starter who seeks and identifies opportunities for relentless process improvement.
CANDIDATE PROFILE
Education and Experience
Required:
- Bachelor’s Degree, or equivalent relevant experience / certifications
- 7+ years overall experience managing complex strategic initiatives demonstrating:
- Building and managing effective relationships across IT and Business stakeholders
- Managing cross-functional, sourced, and matrixed technical or product teams
- Resolving conflicts to drive direction and stakeholder alignment
- Developing initiative performance management processes and metrics
- Presenting/Communicating to senior and executive leaders
- 5+ years of Agile development experience with demonstrated knowledge of the Scaled Agile Framework (SAFe)
- 3+ years of experience in initiative portfolio management operations and portfolio / program governance and compliance
- Clear communications and storytelling via presentations, key performance metrics, reports, and data
- Robust analytical skills, including the ability to analyze data, draw conclusions, and develop and communicate recommendations
- Strong interpersonal skills that enable working with stakeholders from various functions/departments and the ability to influence without authority / direct accountability
Preferred:
- 5+ years experience working in a Scaled Agile Framework (SAFe) enterprise, including SAFe implementation efforts
- 2+ years of experience working in (or supporting) one of the following areas: Cloud technologies, Service Now Technologies, End-user technologies, or Information Security
- Knowledge and expertise in Lean Portfolio Management practices
- Organizational change management experience in driving large-scale transformation
- Experience with project management technology tools including: Jira, Confluence, SharePoint and Teams and solid understanding of PPM tools
- Leading SAFe® (SA) SAFe Agilist Certification
- SAFe® Lean Portfolio Management (LPM) Certification
CORE WORK ACTIVITIES
- Establish and manage the enterprise portfolio of work across the IDSS organization
- Help develop and implement processes to prioritize, identify dependencies and risks, and report on cross-team interdependencies (engineering, network, applications, etc.).
- Liaise with Global Technology stakeholders to ensure prioritization, dependencies, and portfolio-level risks across strategic initiatives are understood.
- Engage Portfolio Leaders across Global Technology to drive thoughtful prioritization of work and develop capacity measures to improve predictability of outcomes
- Provide key insights on the flow of work through enterprise portfolio Kanban. Work with product teams to monitor and help report progress throughout delivery
- Work with product leaders across the organization to establish Portfolio Roadmap(s) and implement on going quarterly planning efforts
- Establish portfolio of Key Performance Indicators and OKR measures to inform and influence the delivery of work against strategic priorities and organizational mandates
- Facilitate standing Portfolio Sync meetings, including required inputs, captured learning/decisions, and actionable outcomes for stakeholders and executive leaders
- Collaborate with organizational leaders and product teams to implement, scale, and continuously improve portfolio management practices by leveraging the Scaled Agile Lean Portfolio Management Framework
- Provide thought leadership and expertise on Lean Portfolio Management best practices in an environment with products in different stages of their agile journey
- Develops and executes clear communications across IT regarding program standards and processes
MANAGEMENT COMPETENCIES
Leadership
- Adaptability -Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
- Communication -Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
- Problem-solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
- Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
- Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing Execution
- Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
- Strategy Execution -Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
- Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
- Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
- Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
- Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
- Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
California Applicants Only: The salary range for this position is $96,038.00 to $209,169.00 annually.
Colorado Applicants Only: The salary range for this position is $96,038.00 to $190,154.00 annually.
Hawaii Applicants Only: The salary range for this position is $116,205.00 to $209,169.00 annually.
New York Applicants Only: The salary range for this position is $96,038.00 to $209,169.00 annually.
Washington Applicants Only: The salary range for this position is $96,038.00 to $209,169.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.
All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
The application deadline for this position is 21 days after the date of this posting, 3/14/2024.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
