Senior It Help Desk Administrator

At Northeast Rehabilitation Hospital Network (NRHN) services and programs are guided by a commitment to our Service Pledge and our core values. Honesty, Integrity, Responsibility, Trust and Respect. Through partnerships with patients, families and each other, we promote a healthy, healing environment. Patient-family centered care and evidence-based practice makes Northeast Rehabilitation Hospital Network the best place for patients and families.
We maintain an atmosphere conducive to healing, recovery, and wellness that is grounded in the core concepts of patient and family centered care:

• Dignity & respect
• Information sharing
• Participation
• Collaboration

Senior IT Help Desk Administrator Responsibilities are...
Leads the NRHN helpdesk, assists on-site and remote staff with the use of technology tools used throughout the Hospital, responds to service requests and, resolves problems as they arise. Under the direction of the IT Manager the analyst will plan and coordinate the configuration, setup, update and upgrade of computing devices peripherals and phones, maintain an inventory of NRHN hardware, installed software, manage software license inventories and, contribute to other actions and projects assigned. In addition, they are responsible to registering and decommissioning user accounts, assigning proper access to various information resources and applications and supporting general daily IT operation. The Senior Desktop Help Desk Administrator will act as the primary back up the IT Systems Administrator and assist with managing, monitoring network activity, along with, investigating and troubleshooting items related to network servers and security and ensuring the NRHN infrastructure remains secure and robust. This position requires a team centric individual able to work in a fast-paced environment and can communicate in a courteous and effective manner. The analyst will be required to travel to all hospital locations as needed.
To qualify you must....

1. Bachelor's Degree in MIS or Computer Science preferred, equivalent experience and education will be considered.
2. Experience in healthcare and Information Technology industry preferred.
3. Experience should include IT customer service, PC hardware and software configuration.
4. Demonstrated track record of successful interpersonal and communication skills.
5. Ability to work independently.

Northeast Rehabilitation Hospital Network offers competitive compensation and unmatched benefits for qualified employees. This would include affordable health, vision and dental insurance, generous levels of time off, matching 401k plan, Healthcare Reimbursement Arrangement (HRA), Tuition Reimbursement, Verizon cell phone plan discounts (22%), along with many other local and national discounts to take advantage of.
Northeast Rehabilitation Hospital Network is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.