Address
Form of workNote: This position will follow our hybrid work model, we expect the selected candidate to be in the office 2-3 days a week at one of the following locations: Saint Petersburg, FL (33716), Memphis, TN (38120), Southfield, MI (48075), or Denver, CO (80111).
Job Summary:
Raymond James is seeking a Senior IT Business Analyst for the ServiceNow Platform Team. The ServiceNow Platform Team provides technology solutions and support across the entire Raymond James Organization built on the ServiceNow platform.
As a Senior IT Business Analyst, you will work closely with business owners across the Raymond James organization to maintain a solid knowledge of the functional capabilities of the various areas on the ServiceNow platform. You will use agile methods to analyze, define and document requirements. You will work with business owners, the development team(s), and leadership to drive consensus on scope, design, and implementation decisions. You will also conduct agile ceremonies to your assigned area of focus. This role will follow a hybrid workstyle in one of the following locations: Saint Petersburg, FL (33716), Memphis, TN (38120), Southfield, MI (48075), or Denver, CO (80111).
Essential Duties and Responsibilities:
• Manage stakeholders, collect requirements, and design solutions to meet business process and application requirements.
• Establishes story acceptance criteria, necessary metrics, and overall intent/goal.
• Translates technical complexities to business owners to drive solutions.
• Communication and coordination between the relevant business owners and the agile development team.
• Ensures the scrum team has a clear understanding of end-user stories to be developed in the system.
• Create and maintain issue logs, schedule meetings, and take meeting minutes (when needed).
• Communication and coordination between the relevant business owners and the agile development teams.
• Participates in sprint reviews by representing business owner's interests and coordinating with them to elicit feedback.
• Performs other duties and responsibilities as assigned.
Qualifications:
Education/Previous Experience:
• Minimum of a Bachelor's degree in Computer Science, MIS, Business or related degree and three (3) to five (5) years of relevant experience or a combination of education, training and experience.
• Minimum of three (3) to five (5) years of experience as an IT Business, Data, or Systems Analyst.
• Minimum of three (3) to five (5) years of experience documenting and analyzing business processes in the form of end-user agile stories.
• Minimum three (3) years of experience supporting Business Analyst work within ServiceNow is desired.
• Experience supporting two (2) or more ServiceNow products: ITSM, ITOM, SecOps, IRM, SPM, etc.
• Financial Services experience highly preferred.
Licenses/Certifications:
• None required.
• ITIL Certification is nice to have.
Raymond James Guiding Behaviors
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcome
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm
Job Summary:
Raymond James is seeking a Senior IT Business Analyst for the ServiceNow Platform Team. The ServiceNow Platform Team provides technology solutions and support across the entire Raymond James Organization built on the ServiceNow platform.
As a Senior IT Business Analyst, you will work closely with business owners across the Raymond James organization to maintain a solid knowledge of the functional capabilities of the various areas on the ServiceNow platform. You will use agile methods to analyze, define and document requirements. You will work with business owners, the development team(s), and leadership to drive consensus on scope, design, and implementation decisions. You will also conduct agile ceremonies to your assigned area of focus. This role will follow a hybrid workstyle in one of the following locations: Saint Petersburg, FL (33716), Memphis, TN (38120), Southfield, MI (48075), or Denver, CO (80111).
Essential Duties and Responsibilities:
• Manage stakeholders, collect requirements, and design solutions to meet business process and application requirements.
• Establishes story acceptance criteria, necessary metrics, and overall intent/goal.
• Translates technical complexities to business owners to drive solutions.
• Communication and coordination between the relevant business owners and the agile development team.
• Ensures the scrum team has a clear understanding of end-user stories to be developed in the system.
• Create and maintain issue logs, schedule meetings, and take meeting minutes (when needed).
• Communication and coordination between the relevant business owners and the agile development teams.
• Participates in sprint reviews by representing business owner's interests and coordinating with them to elicit feedback.
• Performs other duties and responsibilities as assigned.
Qualifications:
Education/Previous Experience:
• Minimum of a Bachelor's degree in Computer Science, MIS, Business or related degree and three (3) to five (5) years of relevant experience or a combination of education, training and experience.
• Minimum of three (3) to five (5) years of experience as an IT Business, Data, or Systems Analyst.
• Minimum of three (3) to five (5) years of experience documenting and analyzing business processes in the form of end-user agile stories.
• Minimum three (3) years of experience supporting Business Analyst work within ServiceNow is desired.
• Experience supporting two (2) or more ServiceNow products: ITSM, ITOM, SecOps, IRM, SPM, etc.
• Financial Services experience highly preferred.
Licenses/Certifications:
• None required.
• ITIL Certification is nice to have.
Raymond James Guiding Behaviors
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcome
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm
