Address
Form of workWe've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
This job ensures the stability, integrity, and efficient operation of the information systems by monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems. Responsible for helping to identify, communicate, and resolve issues in order to maximize the benefit of IT systems. Participates in technical research and development to enable continuing innovation within the infrastructure, and ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values. Additionally, this job is responsible for both Architecture and Engineering management processes within Infrastructure and Operations.
This job provides level three support for both infrastructure administration and technical support, in restoring service and resolving incidents, and in IT service performance and capacity management. Assists project teams with technical issues in the Initiation and Planning phases of our standard Project Management Methodology and participates in projects focused on smoothing the transition from development staff to production staff by performing operations activities within the project life-cycle.
Education
Required - High School diploma or equivalent
Preferred - Additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications.
Work Experience
Required - 4 years IT experience with Master's degree OR 6 years IT experience with Bachelor's degree OR 8 years experience with Associate's degree OR 10 years of IT experience
Knowledge Skills and Abilities (KSAs)
Job Duties
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
Complies with the Ochsner Health System Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Physical and Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Mechanical lifting devices (e.g., carts, dollies, etc.) or team lifts should be utilized.
Must be able to stoop, bend, reach and grab with arms and hands, manual dexterity.
Must be able to sit for prolonged periods of time.
Must be able to travel throughout and between facilities.
Must be able to work a flexible work schedule (e.g. more than 8 hours a day, weekend).
Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.
The incumbent has no occupational risk for exposure for communicable diseases
Are you ready to make a difference? Apply Today!
Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.
Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Washington, and New York.
Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
We are proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to the principles of equal employment opportunity and providing a workplace that is free from discrimination based on race, color, creed, religion, pregnancy status, pregnancy-related conditions, national origin, ancestry, mental or physical disability, medical condition, age, veteran status, military status, citizenship status, marital status, familial status, sexual orientation, gender, gender identity or expression, genetic information, political affiliation, unemployment status, or any other characteristic protected under applicable federal, state or local law. These protections extend to applicants and all employment related decisions. View the EEO is the Law poster and its supplement, as well as the pay transparency policy for more information.
Affirmative Action Policy Statement
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
This job ensures the stability, integrity, and efficient operation of the information systems by monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems. Responsible for helping to identify, communicate, and resolve issues in order to maximize the benefit of IT systems. Participates in technical research and development to enable continuing innovation within the infrastructure, and ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values. Additionally, this job is responsible for both Architecture and Engineering management processes within Infrastructure and Operations.
This job provides level three support for both infrastructure administration and technical support, in restoring service and resolving incidents, and in IT service performance and capacity management. Assists project teams with technical issues in the Initiation and Planning phases of our standard Project Management Methodology and participates in projects focused on smoothing the transition from development staff to production staff by performing operations activities within the project life-cycle.
Education
Required - High School diploma or equivalent
Preferred - Additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications.
Work Experience
Required - 4 years IT experience with Master's degree OR 6 years IT experience with Bachelor's degree OR 8 years experience with Associate's degree OR 10 years of IT experience
Knowledge Skills and Abilities (KSAs)
- Must have computer skills and dexterity required for data entry and retrieval of information.
- Effective verbal and written communication skills and the ability to present information clearly and professionally.
- Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
- Strong interpersonal skills.
- Proficiency working with databases, on-line solutions and programming languages.
- Analytical skills and logical thought processes in order to formulate solutions to problems.
- Ability to work under stressful situations so that communications with users, IS staff, and vendors continue to be objective and professional at all times.
- Ability to work with frequent interruptions and frequent changes in priorities.
- Ability to move through the hospital and off campus sites.
- Ability for occasional out of town travel.
- Flexible scheduling such as working nights, weekends, extended shifts, etc.
Job Duties
- Facilitates the day-to-day operation of the infrastructure and maintains proper levels of system and data availability.
- Provides installation and support of the technology infrastructure.
- Installs and maintains technology related devices.
- Coordinates multiple projects including personnel and resource coordination, documentation and management reporting.
- Provides Level III Network Server and Infrastructure Support and coordinates and schedules activities with PC Support staff.
- Develops and promotes the use of standards, policies and procedures governing use and management of technology systems.
- Participates in training, professional development and quality improvement activities.
- Other related duties as required.
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
Complies with the Ochsner Health System Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Physical and Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Mechanical lifting devices (e.g., carts, dollies, etc.) or team lifts should be utilized.
Must be able to stoop, bend, reach and grab with arms and hands, manual dexterity.
Must be able to sit for prolonged periods of time.
Must be able to travel throughout and between facilities.
Must be able to work a flexible work schedule (e.g. more than 8 hours a day, weekend).
Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.
The incumbent has no occupational risk for exposure for communicable diseases
Are you ready to make a difference? Apply Today!
Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.
Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Washington, and New York.
Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
We are proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to the principles of equal employment opportunity and providing a workplace that is free from discrimination based on race, color, creed, religion, pregnancy status, pregnancy-related conditions, national origin, ancestry, mental or physical disability, medical condition, age, veteran status, military status, citizenship status, marital status, familial status, sexual orientation, gender, gender identity or expression, genetic information, political affiliation, unemployment status, or any other characteristic protected under applicable federal, state or local law. These protections extend to applicants and all employment related decisions. View the EEO is the Law poster and its supplement, as well as the pay transparency policy for more information.
Affirmative Action Policy Statement
