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Form of workControl Risks is seeking a Senior GSOC Operator to support a major tech client of ours. The Senior GSOC Operator will play a pivotal role in working with our client's Global Security Operations Center (GSOC) team and optimizing its function. You will act as a trusted advisor, collaborating closely with the GSOC team to develop an industry-leading security operations center program. While building strong relationships with cross-functional teams within the client environment, the Senior GSOC Operator will also support the day-to-day functions of the GSOC.
This role will work the client's day shift, which covers: Sunday-Thursday, 6:00 am-2:30 pm PT.
Responsibilities include, but are not limited to:
- Serve as a subject-matter expert regarding the GSOC's daily operations andsecurity procedures and act as an on-the-ground leader for Operators.
- Ensure consistency from Operators in day-to-day operations related toemergency response, employee communications, travel safety, event and EPsupport, and security systems monitoring and response.
- Support the GSOC Manager on initiatives and tasks required in the day-to-dayoperations of the GSOC.
- Assist GSOC Manager in the development of SOPs related to emergencyresponse, employee communications, travel safety, event and EP support, andsecurity systems monitoring and response.
- Guide Operators in the effective monitoring of the client's assets and executiveresidences as well as its personnel, guests and others while at client sites.
- Oversee capable response to incidents and requests for assistance from globalclient community, including business travelers.
- Provide guidance and edits around tactical intelligence reports and security plansdeveloped by the Operators.
- Develop emergency communications, tactical intelligence reports, security plansand templates to support these tasks with minimal oversight.
- During times of emergency incidents, VIP visits, client events and other high-traffic incidents, provide active assistance and support to Operators.
- Guide comprehensive incident management response metrics tracking system.
- Utilize the client's mass communication systems to notify employees duringemergency events.
- Supervise and coordinate cross-functional stakeholder engagement in a widevariety of areas including in emergency and crisis situations.
- Support effective dispatching and monitoring of the security guard force by theGSOC team.
- Perform various safety and security tasks, as directed by client management.
