Senior Fx Application Support

General information Entity About Credit Agricole Corporate and Investment Bank (Credit Agricole CIB) Credit Agricole CIB is the corporate and investment banking arm of Credit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022). 8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank's clients, meeting their financial needs throughout the world. Credit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade.

The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients. For more information, please visit www.ca-cib.com Twitter: https://twitter.com/ca_cib LinkedIn: https://www.linkedin.com/company/credit-agricole-cib/ Working every day in the interest of society, our Group is committed to diversity and inclusion. To find out more on our Diversity Policy, click here: https://www.credit-agricole.com/en/pdfPreview/198689 Reference 2023-84508 Update date 21/12/2023 Job description Business type Types of Jobs - IT, Digital et Data Job title Senior FX Application Support Contract type Permanent Contract Job summary Summary: We are looking for a self-motivating individual to work in our FX eTrading support team.

The candidate should have experience in supporting electronic execution and/or algorithmic trading systems and users of those systems. The ideal candidate will be required to perform 1st & 2nd level support of electronic trading and execution systems, monitor and troubleshoot trades on electronic trading systems and work in a 24 hour electronic global trading support team using the follow-the-sun support model. Further to this, the ideal candidate will be involved in all technical aspects of the trading system and client support interactions.

Key Responsibilities: Providing functional and technical support around the relevant systems to users worldwide by (not exhaustive) Static data management (Counterparties, Currencies etc) Ensure platforms admin in relation with system providers, both internal and external. Dealing with STP (straight thru processing) issues. Incident Management Manage customer relations when dealing directly with both internal and external users of the systems.

Develop good relations with the business (FO, MO/Risk, BO), follow relationship with third parties, manage / assist members of team (business or technical analysts) Liaise with users and developers. Capable of handling releases autonomously Release Management experience Working both within the team responsible, or alone when requested, to act as, or in conjunction with a specific project manager:- (non-exhaustive) Building of project plans Assisting in the completion and timely delivery of projects Testing, including writing test scripts, for new releases. Assist the tracking of both time and resources on the projects.

Overall Department Objectives including: Assisting in the meeting of agreed budget goals Maintain and improve service quality Maintain and improve customer satisfaction (internal and external) Perform assigned responsibilities in a professional manner, and in accordance with company policy. Timely reporting within the IT department's time tracking system. Timely reporting of incidents, outages, system errors and possible enhancements within the appointed system Maintain awareness of the regulatory markets and competitive environment.

Procedure writing and maintenance BCP / DR Maintain awareness of current technological developments, both internally and externally to CA-CIB. Management and Reporting: Timely reporting within the IT department's time tracking system. Timely reporting of incidents, outages, system errors and possible enhancements within the appointed system Maintain awareness of the regulatory markets and competitive environment.

Supplementary Information Maintain awareness of current technological developments, both internally and externally to the firm Salary Band: $130k-$160k Position location Geographical area America, United States Of America City NEW YORK Candidate criteria Minimal education level Bachelor Degree / BSc Degree or equivalent Level of minimal experience 3-5 years Experience Extensive experience supporting a live FX Trading environment Strong experience providing technical support for FX Desks within an Investment Bank. Strong experience working with both project team & users. General understanding of financial markets and products, in particular Fixed Income & Rates.

2 years' experience on in a similar bank or direct market feed vendor environment Required skills Front Office, Fixed Income/FX Production Support Analyst Front Office support experience Experienced Across L2 Application Support Strong eFX, core FX knowledge Unix/Linux SQL Windows Technical skills required Strong Client Focus Client facing Respect for deadlines / SLA's Knowledge of Capital Markets systems and products.