Senior Fraud Operations Specialist

Ramp is the ultimate platform for modern finance teams. Combining corporate cards with expense management, bill payments, vendor management, accounting automation and more, Ramp's all-in-one solution is designed to save businesses time and money, and free finance teams to do the best work of their lives. Our mission is to help build healthier businesses, and it’s working: over 15,000 businesses on Ramp to save an average 5% and close their books 8x faster.

Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables tens of billions of dollars in purchases each year.

Ramp's investors include Founders Fund, Stripe, Citi, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures, General Catalyst, and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. In 2023, Ramp was named Fast Company’s #1 Most Innovative Company in North America, LinkedIn’s #1 Top Startup in the U.S., a CNBC Disruptor, and a TIME100 Most Influential Company.

About the Role

As a member of Ramp's Fraud Operations team, you will analyze new account applications, monetary and non-monetary transaction activity for indications of first party and third party fraud. This role requires an understanding of fraud concepts, modes, data sources & tools and how these things can be used to drive a logical course of action. The role also requires the communication skills necessary to work directly with customers, external financial institutions and law enforcement.

What You’ll Do

• Analyze new account applications for indications of first party and third party fraud
• Investigate alerts and referrals for signs of fraud using internal and external data
• Review transaction activity, restrict accounts, and initiate recovery efforts
• Deep dive into individual fraud events to perform root cause analyses, document control breakdowns, and work with the strategy teams to improve fraud controls
• Work with customers, external financial institutions and merchants to recover funds from unauthorized transactions
• Review documentation such as bank statements, invoices, ID documents for signs of forgery or other fraud
• Document procedures and opportunities for process improvement

What You Need

• Ability to work on the weekends
• Minimum of 4+ years of experience in risk operations, fraud prevention or investigations
• Experience within consumer/corporate/small business cards, payments, invoices, lending, or related industries
• Excellent written and verbal communication skills

Nice to Haves

• Experience with NACHA rules and regulations
• Experience in high growth startups
• Knowledge of SQL or Python

Benefits (for U.S.-based full-time employees)

• 100% medical, dental & vision insurance coverage for you
  • Partially covered for your dependents
  • One Medical annual membership
• 401k (including employer match on contributions made while employed by Ramp)
• Flexible PTO
• Fertility HRA (up to $5,000 per year)
• WFH stipend to support your home office needs
• Wellness stipend
• Parental Leave
• Relocation support
• Pet insurance