Senior Fire & Security Alarm Service Technician

Job description

Duties/Responsibilities:

Repairs of Commercial Fire Alarm, Security Systems, CCTV, Access Control, or related equipment:

• Troubleshoot, inspect, program, components, equipment, or systems
• Communicate with the customer before, during, and after the inspection
• Properly fill out and submit service call paperwork before leaving the site

Advanced Troubleshooting skills related to low voltage systems:

• Repair fire/Security Alarm system circuits or components for proper functioning
• Complete understanding of fire/Security Alarm system circuits and how they operate
• Examine systems to locate problems, such as ground faults, opens, or shorts
• Ability to troubleshoot any system to diagnose issues

Advanced system programming skills:

• Ability to program all standard equipment that Optimum Fire & Security uses daily without assistance. (Training will be provided)
• Ability to understand basic programming on most systems in the fire alarm, security, CCTV, & access control systems
• Ability to troubleshoot most programming issues

Good communication skills with customers and other staff members:

• Ability to communicate effectively with customer plans of action
• Ability to communicate the status of the job to the appropriate supervisor
• Ability to fill out and properly submit work orders and service tickets

Other duties:

• Perform all duties related to the Service Technician position
• Respond to emergency service calls
• Performs other related duties as required
• On-call Service Technician per schedule
• Maintain proper timesheets and clock-ins

Education and Experience:

• High school diploma or equivalent required
• Vocational/technical/ school training is highly preferred; on-the-job training may be provided
• Minimum of two years of related experience in the low-voltage realm
• NICET Level 2 Fire Alarm required (ability to gain certification within 6 months of hire) or equivalent trade-specific training equating to the same criteria of NICET
• Factory training on most basic systems used by Optimum is to be provided
• Additional certifications or training in the low-voltage realm are preferred but not required

Physical Requirements:

• Prolonged periods standing, kneeling, bending, and climbing ladders
• Physically able to install system hardware and wiring
• Must be able to lift 50 pounds at a time

Travel Requirements:

• Daily travel in southeastern NC
• Some travel (25%<) outside of southeastern NC
• Overnight stays are rare

Job Type: Full-time

Salary: $25.00 - $35.00 per hour

Benefits:

• 401(k)
• Dental Insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Experience:

• Low voltage: 2 years (Preferred)

Work Location:

Wilmington, NC