Senior Field Engineer

For over 35 years, Yorktel has been the video managed services partner around the world for some of the largest business and government agencies. With over 10,000 video systems under management worldwide – more than any other video communications service provider – Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications.

Yorktel is currently seeking a Senior Field Engineer who will have several higher-level responsibilities including mentoring other technicians and engineers. They will perform and document quality control (QC) measures and protocols including workmanship inspections and assist with evaluations of the staff members. They will oversee device and network performance and assure problems are captured, corrected, and reported on.

The Senior Field Engineer needs to have experience with video and audio transmissions, and distant learning technology. The need to be able to mentor other engineers in the day-to-day operation to assure that each of these engineers stays up with the technology which is ever changing.

Technical Responsibilities:

The position is for a higher tier technical person that knows and understands all facets of the technologies. The need to be able to evaluate new products, work with technical support personnel from the manufacturer, mentor other lower tiered technical personnel and be able to explain in layman’s terms problems and planned solutions to the customer/COR.

• Manage the configuration, upgrade, and troubleshooting of all devices within the contract.
• Perform pre-installation set up and testing; post installation calibration and commissioning; technical support for lower-level engineers.
• Need to perform testing in agency provided facilities. Testing and implementation may require labor outside of normal business hours or days in tandem with other engineers and agency staff.
• Provide comprehensive technical design, technical drafting, technical documentation, and technical support for project management.
• Develop test plans including post test results.
• Coordinate and conduct testing.

Skills and Additional Qualifications:

• Should have familiarity to work using Visio or other related software
• High levels of professionalism and integrity.
• High ability to work with peers.
• Exceptional customer service skills.
• Exceptional written, verbal, and interpersonal skills.
• Strong business acumen and analytic competence.
• Excellent problem-solving skills.
• Ability to always maintain a professional attitude and appearance.
• Extensive use of business computer systems including Microsoft Office applications such as MS Word, Excel, Outlook, and MS Project.
• May require occasional lifting (up to 25lbs).
• Domestic travel requiring multi-night stays within and at times outside the local work area.
• Valid U.S. driver’s license.
• Requires extensive sitting, standing, and walking.
• Must be willing to apply for and receive Client Suitability Clearance
• Must be willing to complete background checks and drug tests as required by current or future contracts.

Other Qualifications:

• Must have experience in both unicast and multicast video delivery deployment and troubleshooting.
• Must understand large scale on-promise web conferencing technologies.
• Must have experience installing, configuring, and tuning SQL databases.
• Understanding of basic core networking and deployment, which includes switch and router configuration, firewalls, and troubleshooting.
• Understanding of basic server support, which includes VMware, Windows Server, active directory, and load balancing technologies.

Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.