Senior Engineer

Senior Engineer - Infrastructure Engineering
The Endpoint Senior Engineer will be part of the team that is responsible for Endpoint Engineering. This role will be part of our global End User Services Team.
Primary Responsibilities:

• Design and Implementation: Designing, implementing, and maintaining Endpoint solutions such as desktop/laptop management, Print infrastructure, O365, mobile device management (MDM), and endpoint security.
• Troubleshooting and Support: Providing technical support to end users for hardware, software, and networking issues related to Endpoint systems. Troubleshooting and resolving complex problems.
• System Administration: Managing and administering Endpoint systems, including user accounts, permissions, and access controls.
• Security and Compliance: Ensuring that Endpoint systems comply with security policies, standards, and regulations. Implementing security measures to protect against threats.
• Performance Monitoring and Optimization: Monitoring the performance of Endpoint systems and optimizing them for efficiency and reliability.
• Documentation and Training: Creating and maintaining documentation for Endpoint systems and processes. Providing training to end users on how to use Endpoint systems effectively.
• Collaboration and Communication: Collaborating with other IT teams and departments to ensure that Endpoint systems meet the needs of the organization. Communicating with end users to gather feedback and address concerns.
• Research and Evaluation: Researching new technologies and tools related to Endpoint and evaluating their potential benefits and impact on the organization.

Core Competencies & Accomplishments:

• Advanced Knowledge of OSD with SCCM is a must and should be a subject matter expert
• Intermediate PowerShell experience required
• Strong troubleshooting and critical problem-solving skills
• Experience of indermidate Design and Implementation on Endpoint related Infrastructure and tools
• Soft Skills would include customer service experience and excellent communication skills
• Subject matter area skills needed or preferred: Windows platform, Print solutions
• Methodologies and/or technology framework knowledge needed (examples: Agile, TOGAF, ITIL)

Enjoy a rewarding career at JCPenney Corporate, where we offer a competitive benefits package, a vibrant work environment, and the opportunity to make a difference at one of America's most iconic retailers.

• Generous benefits: Medical/dental/vision insurance starting on day one, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.
• On-site amenities: Daycare, Grab & Go Store, Coffee Shop, the Local Kitchen, fitness center, free garage parking, golf simulator, arcade, pickleball courts, and vibrant co-working spaces, meeting rooms and wellness rooms.
• Exciting location: Our corporate office is located in the heart of Legacy West, a vibrant new development in Plano, Texas, with plenty of shopping, dining, and entertainment options.
• Opportunities for growth and development: We are committed to helping our employees grow their careers and develop their skills. We offer a variety of training and development programs, as well as opportunities for advancement.
• Collaborative and supportive culture: We believe in creating a workplace where everyone feels valued and respected. We encourage teamwork and collaboration, and we are always looking for ways to support our employees' success.

About JCPenney:
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter and LinkedIn.
For more opportunities to join our team please visit our careers page.

Job Title:Senior Engineer - Infrastructure Engineering
Location: Plano, TX, United States -
Job ID: 1116982

J.C. Penney Company Inc.
Plano, Texas