Senior Employee Relations Consultant

JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
The Senior Employee Relations Consultant is responsible for addressing Employee Relations matters ranging from complex performance management issues, policy violations and interpretation to investigating and resolving employee complaints related to Title VII and workplace safety and reduction in force work. This role will work with a team of ER Consultants, Sr. Specialists and ER Partners reporting up through the Employee Relations Lead.
This Sr. Consultant role may align to a specific area of JLL's business and may be responsible for data analytics related to that business line.
Key Accountabilities:

• Partner with Business Partners in investigations and fact finding on Employee Relations issues
• Resolve straightforward problems by applying relevant policies, past practices and/or best practices to reach a conclusion, including escalation to ER Partners, ER Lead or Legal as needed
• Provide consultation, guidance and coaching to Managers and HR Business Partners to address employee behavior and performance concerns, and provide guidance and assist with the development and delivery of appropriate feedback or corrective/disciplinary actions.
• Provide consultation with respect to reasonable accommodations, termination requests, reduction in force and other related areas.
• Maintain required documentation within JLL's case management system including intake and investigation notes, supporting documents and final reports and/or evidence of action taken.
• Monitor disciplinary and performance management practices recommended by ER team to ensure fair and consistent treatment of employees.
• Assist with development of Employee / Labor Relations and Compliance training programs as needed. Including training for HRBPs.
• Provide training to HR Business Partners as needed to ensure quality investigations are being conducted and consistent and fair application and interpretation of policies and practices.
• Partner with Labor Relations team in maintaining and executing Risk Assessment and Mitigation strategy.
• Partner with Legal department as needed to ensure JLL policies and practices are in compliance with all applicable federal, state and local laws and regulations.

Sound like you? To apply you need to be:
TECHNICAL

• HR system experience preferred ( ServiceNow or Workday experience a plus)
• Demonstrated computer skills including Microsoft Office applications and WebEx or other telecommunications software
• Proven ability to gather, synthesize, analyze and report ER data
• Proven skill understanding and teaching about data, trends and the impact of that information on the team and company

INTERPERSONAL

• Exceptional written and verbal communications skills
• Demonstrated ability to maintain confidentiality
• Excellence in making independent decisions with a high degree of tact and diplomacy
• Routine application of collaboration, conflict resolution and negotiation skills
• Results focused with the capability of coordinating with diverse disciplines
• Ability to recommend and/or apply appropriate action based on policy/procedure and/or business practice
• Effective in exercising good judgment, articulating reasoned rationale for ER recommendations to persuade business partners
• History of well-developed integrity and ethical behavior

• Ability to maintain neutrality and calm demeanor in tense/conflict-ridden situations

REQUIRED EDUCATION AND EXPERIENCE

• Bachelor's degree in Human Resources, Industrial or Labor Relations or other related field (Post-graduate experience in Human Resources or Legal preferred)
• 3-5+ years of Human Resources experience with 3+ years directly focused on managing complex Employee Relations Investigations
• Breadth and depth knowledge of FMLA, ADA, and EEO laws and regulations
• Must have solid ER case management, investigations, and investigation report writing experience
• Strong problem-solving capabilities and responsive to employee concerns and conflicting stakeholders needs
• Proficiency in Spanish desired.
• Additional skills / education desired include data analytics and a juris doctorate.

Location:
Hybrid -Atlanta, GA, Chicago, IL, Dallas, TX
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Flexible and Remote Work Arrangements may be available

About JLL -
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.
This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.