Senior Director Of Production Operations

Do you want to work at a high-growth company where your impact is seen and rewarded? Are you looking for the autonomy to do your best work? We are seeking a Senior Director of Production Operations to help scale and grow Operations for our current and new service lines in our two-sided marketplace. 

This role will report to the VP of Operations. As a member of the Ops team, you will be responsible for tackling our biggest challenges, constructing elegant solutions, and successfully executing.

Your duties will include process re-engineering, piloting new capabilities, marketplace assessment, speed and quality tradeoff decisions, partnering closely with product/sales/ops to refine your thought leadership ideas, and constantly unlocking value in the business.

• Lead a rapidly growing organization of 100+ employees responsible for producing Rev's premium service offerings, including P&L management
• Design, implement, and iterate on large scale (100+ employees), multi-step production processes while balancing quality, turnaround time, and productivity
• Drive continuous improvement through process improvement, product tooling, and people development
• Design and evolve an organizational structure to create employee engagement, satisfaction, and retention
• Work through your management team to consistently deliver on extremely high, and specific, quality SLAs
• Partner with other functional leaders to deliver on top and bottom line business unit goals - including Legal Vertical Operations, Product, Engineering, Sales, and Customer Success.
• Build new specialized production team(s) from scratch for future vertical-specific offerings
• Lead a customer-centric, high performing, culture
• Develop a deep understanding of our core customers (Court Reporting Agencies) including their needs, processes, and value drivers in order to deliver on those to the highest level
• Using data and observation, identify the highest leverage opportunities to harden critical processes 
• Clearly communicate analysis and recommendations to stakeholders to inform decisions throughout the company
• Build and iterate on decision models that continuously improve decisions/actions leading to progressively more robust delivery

• Experience overseeing a large scale hourly, or freelance, workforce
• 10+ years of progressive experience with 3+ in Operations leadership roles
• 5+ years people management experience
• Expertise in process design and implementation to maximize quality and efficiency metrics
• Exceptional nose for value and ability to distill complex information for both presentations and ongoing communication
• A demonstrated ability and desire to think and act like an owner by taking a highly proactive approach to your work
• Passion for solving complex problems
• A proven ability to get things done, manage your time, and prioritize for impact.
• Demonstrated decision-making skills
• Ability to spot patterns and formalize complex ideas into a well-defined process
• Quick thinker and fast learner. You have good intuition and an eye for the details
• Experience and comfortable working in a dynamic and rapidly changing environment
• Comfort with ambiguity and the ability to work in a self-guided manner
• A strong quantitative background and a track record of strong performance reviews and upward trajectory

Extra Impressive

• MBA or advanced degree in analytical field preferred
• Broad experience including both consulting and industry experience
• Direct experience in a site leadership role