Senior Director, Account Operations

Purpose & Overall Relevance for the Organization:

• To lead the WHS Account Operations function across the NAM WHS account profile focused on the end-to-end management of the WHS orderbook from order intake through shipment.
• To ensure proper, Orderbook management which is coordinated with cross functional partners and our accounts to drive high conversion with forecast accuracy and net sales achievement.

Key Responsibilities:

• To develop and implement the channel specific organizational set-up, services, and processes in line with the sales channel classifications and related US WHS strategic priorities and policies
• To ensure the compliance with all Account Operations relevant adidas policies and support regular monitoring
• To ensure a proper "Order to Cash Process" from order entry and after sales service which is driven by high orderbook conversion in line with the NS forecast.
• To interact with Sales, Supply chain, and Finance to ensure expected monthly Net Sales delivery, taking into account a collaborative approach
• Responsibility for the implementation of administrative and logistics order and delivery requests from retailers
• Responsibility for process improvements, efficiency enhancements and system automation practices across the end-to-end scope of Account Operations
• To support the compliance of terms with our Trade Terms and policies
• To ensure, that all necessary information, campaigns, and master data are available for incoming orders and Account operations questions.
• To ensure proper administration, documentation, and financial reconciliation of the customer base
• TransformAccount Operationsto be aligned with the Global AO Blueprint (if available) and the strategic priorities of Global Sales
• Be a member in global projects for developing Policies, Systems and Processes for speed and efficiency.

Personnel:

• To use #MYBEST for performance appraisal and development of the AO team
• To manage, recruit for and develop the AO organization to achieve all relevant targets
• To inspire, lead and drive a performance culture within the AO teams
• To set personal objectives, targets, guidelines and assess all direct reports

Key Relationships:

• All major accounts, Channel Sales Leads, Warehouse-Product Supply, Customer Fulfilment, Supply Chain, Finance, HR and Legal.

Knowledge, Skills, and Abilities:

• Ability to think strategically, understand complex business challenges and formulate effective solutions designed to improve results.
• Possesses strong interpersonal skills and is able to achieve desired results in a fast-paced, highly competitive, multi-tasking environment.
• Ability to form effective internal and external business partnerships that influence the business.
• Ability to understand and interpret legal contracts.
• Ability to read, interpret, and initiate action against financial reports.
• Ability to conduct and analyze research related to consumers, industries, markets, customers and competitors.
• Possess strong organizational, problem solving, negotiation, analytical and resolution skills.
• Ability to travel domestically and internationally 50% of the time, in some cases with limited or no notice
• Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
• Experience setting a shared vision and direction and building the excitement and enthusiasm needed to engage a wide variety of stakeholders.
• Experience building organizations with strong teams and truly committed staff - evidenced by employee retention and engagement.
• Demonstrated ability to bring out the best in others through coaching and mentoring and through the provision of honest feedback.
• High degree of commercial and business acumen
• High personal impact and high communication skills
• Strong team player with proven ability to work cross functionally to achieve goals and objectives

Requisite Education and Experience / Minimum Qualifications:

• Preferred Bachelor degree in business administration with focus on Sales/Marketing/Supply Chain
• Minimum of 10 years of industry related experience or equivalent combination of education and experience
• Minimum 5 years' experience of people and operational management