AddressWhatever their stage of life, we provide over 108 million customers with the products and services they need to progress. From insurance to personal protection, and savings to wealth management, no matter the need we’re always there for them. And we’re always there for our employees. In 50 countries, we work hard to inspire pride and a sense of belonging in our people. To provide opportunities that challenge them, inspire them, and reward them. And to create a culture that’s open, supportive, and empowering. Because we know that’s the real secret to success – and the best way for us to keep building a better world for both our customers and the talented people who put them first.
Your work environment
The headquarters of the AXA Group (GIE AXA) brings together our corporate activities. It provides guidance and support to subsidiaries around the world, to ensure the coordination and monitoring of the Group's global strategy, the application of its standards, the consistency of commercial approaches and the sharing of best practices. The headquarters gathers approximately 1000 employees and is distinguished by its strong international culture (45 nationalities), which makes it a rich and stimulating place to work.
As a Senior Digital Expert within the AXA Emerging Customers team, you will play a pivotal role in shaping the digital insurance landscape for the mass market in developing economies. You will leverage your expertise to establish and nurture strategic partnerships with digital players across diverse markets, focusing on Africa, Asia, and Latin America. Your operational proficiency will be instrumental in designing and optimizing User Experiences, from enrollment to claims servicing, tailored to the unique needs of the mass market segment.
Key Responsibilities:
• Negotiate and establish distribution partnerships with digital players to facilitate the roll-out of AXA Emerging Customers programs.
• Lead or support the design of User Experiences, ensuring seamless integration within partners' ecosystems and alignment with the mass market insurance segment in developing economies.
• Collaborate with local teams to develop and execute Digital Marketing strategies, amplifying reach and maximizing sales performance.
• Advise on technology and data needs to support the deployment through digital partners' ecosystems, tailored to local AXA subsidiaries in each country.
Your Profile
Requirements:
• A business or scientific master’s degree with a minimum of 10 years’ experience in digital sales & operations, with a strong preference for experience in developing countries, microfinance, microinsurance, and/or the mass market sector.
• Proven expertise in User Experience design, online customer journey optimization, and Digital Marketing.
• Fluent in English (both written and spoken) with the ability to adapt to new geographies and paradigms for mass market customers.
• Strong interpersonal skills, including the ability to lead by influence, engage stakeholders, and work effectively across hierarchies and cultures.
• A practical, result-driven approach with a demonstrated ability to drive business project delivery.
This role offers an exciting opportunity to make a meaningful impact by providing innovative insurance solutions to vulnerable populations and preventing them from falling into poverty. If you are motivated by an international and dynamic environment, possess strong problem-solving skills, and are passionate about leveraging digital solutions to serve mass market customers, we encourage you to apply.
About AXA
Why AXA ? Every day, we work together for human progress by protecting what matters. A mission that puts a smile on your face and makes you want to get up in the morning !
One of the world's leading insurers in the protection of property, people and assets, AXA is 145,000 employees and contributors who are committed to our customers on a daily basis, 51 countries in which we distribute our products and services and more than 90 million customers who place their trust in us worldwide. As a responsible corporate citizen, AXA is committed to social and environmental causes on a daily basis. We are committed to an inclusive policy that recognizes and values individual differences. Do these ambitions speak to you ? Then come and change the world with us !
About the Entity
The headquarters of the AXA Group is based in Paris - La Défense (Majunga Tower) and brings together the Group's corporate activities. It is distinguished by its strong international culture.
What We Offer
You will join:
- A responsible company, towards people, including its employees and customers, and towards the planet
- A company with strong values
- A company promoting internal mobility and the training of its employees
- A company offering many benefits (learn more here: Reward & Benefits | AXA Group)
- A flexible company, allowing hybrid work, in the office and from home.
The information provided by applicants will be treated as strictly confidential and used for recruitment purposes only.
