Job Description
** This is a 1099 contract to a permanent role.**
There will be a 6 month trial period at $30 per hour. After 6 months, if both sides agree, the role will transition to a W2 role with full benefits.
Senior Deskside Engineer – Desktop, Laptop, Server
We seek an experienced Desktop Support Engineer who can provide onsite, maintenance, and support services in a highly demanding environment. The successful candidate will have at least 5 years of experience delivering these services in a large corporate environment and a track record of exceptional customer service.
General Requirements:
- Must have delivered deskside support within a large corporate environment for a minimum of 5+ years
- Possess a wide range of technical skills including client, server, software deployment, email & application knowledge.
- Troubleshooting and resolving hardware, O/S, and software issues.
- HP Desktop & Laptop experience
- Imaging / Reimaging computers/hard drives.
- Provide Installations, Moves, Additions, Changes, and Decommissioning of end-user equipment.
- Provide face-to-face customer support as well as telephone support for remote users.
- Ongoing maintenance tasks on the company's desktop environment.
- Highly professional with excellent communication skills, professional attitude, and the flexibility to work out of hours if needed.
- Ability to understand and adhere to all company policies, work without supervision, and can listen and take direction.
- Dealing with 3rd parties and OEMs if required.
- Highly technical with experience in Audio Visual is preferred.
- Experience working with Service Now or Remedy ticketing system
- This is a Team Lead position supporting the local team manager.
Preferred Experience/Qualifications:
- Must be a detail-oriented and self-motivating problem solver.
- Consistently able to provide excellent customer support to the entire staff, representing a variety of personalities and management levels.
- Strong Break Fix skills for Desktops, Workstations, Notebooks, Printers, and mobility devices.
- Broad experience in IT with a basic understanding of Networks, Servers, and Telecoms.
- Experience including remote control of PCs and video conferencing knowledge.
- A+ certification or MS foundations Certification
Pay: $30.00 per hour
Hours: Mon - Fri 8 am - 5 pm
6-month contract / 1099 contractor position - MOVING to a W2 with full benefits after 6 months.
Immediate start pending successful interview and relevant checks.