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Form of work
SalaryAt Colibri Group, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork, and Curiosity. These values guide our interactions with each other, our customers, and the community.
Position Overview:
The primary job function for this position will be to extract, transform, and analyze customer data to empower business leaders to make data driven decisions. The Senior Customer Analyst provides insights, reports, and visualizations to communicate to business leaders effectively. Identifying more efficient ways to collect and analyze data so work can be scaled throughout the organization. This role will primarily serve our esteem SimpleNursing brand.
What You'll Do
- Extracts data from primary and secondary sources, assess quality of data, make necessary transformations for data to be used in Business Intelligence tools.
- Work across a wide variety of quantitative custom research methods (lifetime value, subscription models, net promoter score, user experience, market segmentation, etc.)
- Learn the programming and logic used to create the key reports produced by the Analytics department and edit and improve the reports as needed.
- Create dashboards that visualizes data for stakeholders
- Experience tracking and reporting on user behavior
- Pull records for customer data requiring complicated logic and data source integration.
- Use a variety of software, such as Excel, PowerBI, Alteryx, and programming languages to extract, manipulate, and format data and files
- Evaluate the key take-aways and convey the findings to management in a clear and concise way.
- Communicate insights effectively
What You'll Need to Succeed
- Minimum of 2 years as an Analyst or related experience
- Bachelor’s degree in Math, Statistics, Computer Science, Business, Economics or related field
- Experience in PowerBI and/or other visualization tools
- Proficient in SQL (Structured Query Language).
- Familiarity with R, Python a plus
- Proficient in using Microsoft Excel (intermediate to advanced level)
- Proficient in statistical and mathematical data analysis techniques such as regression analysis a plus
- Familiarity with machine learning techniques a plus
- Experience with Matomo and/or other web analytics platforms a plus
- Experience working with a Membership/Subscription model preferred
- Netsuite experience a plus
- Strong analytic and critical thinking skills
- Inherent curiosity and enthusiasm
- Strong verbal and written communication skills and experience and confidence engaging with senior leadership.
Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!
Colibri Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Colibri Group prohibits discrimination and harassment of any kind based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law.
