Senior Customer Service Representative

Join a Thriving Team at an Expanding Company!

Position: Senior Customer Service Representative

Company: EliteHire Solutions is hiring

Are you ready to make an impact in the dynamic world of live events? EliteHire Solutions is seeking passionate individuals to join our clients’ team and contribute to revolutionizing how millions engage with live events globally.

Why Join Us:
● Thriving Culture: Our client values unity, trust, and a winning culture that encourages innovation and growth.
● Impactful Role: Be a pivotal part of our global Customer Service team, shaping customer experiences.
● Growth Opportunities: Joining us means contributing to a company that's expanding and evolving.

Role Overview:
● As a Senior Customer Service Representative, you'll play a key role in supporting our agents, managing escalations, and ensuring timely, accurate resolutions for our valued customers.

● This position offers an exciting opportunity to be at the forefront of our Customer Service excellence.

Key Responsibilities:
● Support agents efficiently through internal channels.
● Foster relationships and guide resource application for effective issue resolution.
● Collaborate with escalated customers to swiftly address concerns.
● Act as a cultural ambassador embodying our values.

Qualifications:
● Minimum 2+ years experience in a Customer Service call center environment with demonstrated achievement.
● Demonstrated expertise in Customer Service and problem-solving.
● Exceptional communication skills and a solutions-focused mindset.

Perks and Benefits:
● Competitive compensation package.
● Flexible scheduling options.
● Opportunities for professional growth and development.

Join Us Today:

Become a part of a company that's on the rise! If you're ready to take on this exciting challenge and contribute to our growth story, apply now!

Note: This is a full-time position requiring flexibility in scheduling, including occasional nights and weekends based on business needs.

Job Type: Full-time

Pay: From $17.87 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person

Ability to Relocate:

• Dallas-Fort Worth, TX: Relocate before starting work (Required)

Work Location: In person