Front Desk Receptionist

About Us:
Welcome to TBT Productions, a Fort Lauderdale-based video production company that serves as your complete one-stop shop for all things video. From photography to corporate videos, headshots, live streaming, podcasts, post-production, casting/auditions, and music videos, we're here to bring your creative vision to life. With a team of dedicated professionals and top-notch equipment, we are committed to delivering excellence in every project. Our mission is to help you communicate, engage, and captivate your audience, all while staying at the cutting edge of industry trends. At TBT Productions, we're not just crafting videos; we're creating experiences. Join us in transforming our client’s ideas into unforgettable visual stories.

Job Description
We are seeking a dynamic and creative Front Desk Receptionist to join our bustling multi-production studio. The ideal candidate should be someone who is not only passionate about fostering inventive multimedia solutions but also boasts a proven record of accomplishments in this field. As our Front Desk Receptionist, you'll play a pivotal role in marketing the studio and communicating with clients. Your main goal is to bring business to the studio.

Responsibilities:

• Extend a warm and friendly welcome to our visitors while diligently adhering to security protocols.
• Professionally handle phone calls, offering accurate information and ensuring that messages are promptly relayed.
• Efficiently manage Front Desk operations, including scheduling appointments, coordinating meetings, and maintaining the professional appearance of our Front Desk area.
• Offer valuable administrative support to various departments, encompassing tasks such as mail distribution, document organization, and maintaining office supplies inventory.
• Act as the central point of contact for facilitating seamless communication and coordination between our dedicated team members, valued clients, and external stakeholders.
• Deliver top-notch customer service by addressing client inquiries, concerns, and requests promptly and professionally.
• Skillfully work both independently and collaboratively with other members of our dynamic team.

Front Receptionist Duties:

• Ensure that payments are processed for studio sessions.
• Schedule studio session dates for clients.
• Provide clients with necessary forms, including waivers and consents.
• Explain restricted areas within the studio premises, accessible only with prior approval.
• Inform clients about warehouse usage time restrictions, with additional charges for exceeding allotted time.
• Educate clients about the restrictions associated with custom sets and props, available outside designated times only when agreed upon and paid for.
• Communicate the availability of complimentary water and snacks, with a reminder to confirm allergies before consumption.
• Advise clients about complimentary guest-only Wi-Fi, for general usage only.
• Enforce safety protocols and regulations, such as no smoking on the premises and restricted access areas.
• Make clients aware of additional services, including catering and studio technology usage at an extra cost.
• Provide clients with an end-of-day form for marketing opt-ins, Google reviews, and referrals.
• Inform clients that any belongings left behind during their session will be kept in the lost and found for up to 90 days.
• Supply clients with a copy of the studio's release agreement, outlining liabilities, potential risks, and relevant information.
• Notify clients of the requirement for a 72-hour notice for any session changes or cancellations.
• Inquire about additional services, like video editing or equipment rental, to meet the client's needs.
• Provide clients with contact information for a dedicated point-of-contact, which is the front receptionist, should they have any questions or concerns.
• Oversee office opening and closing procedures.

Requirements:

• Previous experience in similar positions.
• Exceptional multitasking and project management skills.
• Outstanding problem-solving and organizational abilities.
• Excellent communication skills.
• Must be located in the Fort Lauderdale area

Please submit your resume along with a cover letter detailing your relevant experience to [email protected]

Job Type: Full-time

Pay: $15.00 - $22.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift
• Weekends as needed

Experience:

• Customer service: 2 years (Required)
• Marketing: 2 years (Required)

Work Location: In person