Senior Customer Representative (Hybrid Telework)

JOB ID: 659649BR

Date posted: Jan. 15, 2024

Program: Derco - Wide

Description:

We are committed to work life balance by promoting this HYBRID TELEWORK opportunity. These job requirements allow the employee to work at a Lockheed Martin-designated office or job site for part of their schedule and has a predefined regular, recurring telework schedule for the remaining part of their work schedule. This position can be worked out of our offices located in either Milwaukee, WI, Orlando, FL, Fort Worth, TX, or Marietta, GA.

WHAT WE’RE DOING

Dedicated. Committed. State of the Art.

Derco is the world leader in providing aircraft spares, services, and solutions to customers around the globe. Derco is a wholly owned subsidiary of Lockheed Martin.

THE WORK

Interacts with customers prior to and/or after sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Focus of work can be in pre-sale or post-sale or both. Pre?sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities. Post?sale: Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims, changes production and shipping schedules; and recognizes add-on business opportunities.
Specific responsibilities include:

• Quote files based on customer requirements and deadlines to solicit sales. Follow-up on

quotations to pursue sales and obtain competitive information. Negotiate pricing as necessary. (Customer)

• Proactively manage all correspondence to customers regarding ship status, stock availability, proof of interchangeability, etc. and expedite inquires and problem solve. (Customer)
• Review and or obtain appropriate export information to ensure compliance with federal regulations. (Customer)
• Responsible for meeting with International customers (at customer’s facility and at Derco)

including travel; coordinates and participates in customer visits, presentations, tours, and airshows. (Customer)

• Manage International Sales Representatives by engaging with them for all opportunities in their perspective regions and help ensure they are compliant with the terms of their agreement. Support Agreement Monitors as needed. (People)
• Collaboratively working with Customer Service, BD Capture, BD strategic accounts, BD

OEM and Supply Chain to provide a coordinated effort toward strategic accounts. (People)

• Responsible for Orders, Sales, Margin and providing regular updates on progress to plan

for a specific region. (Growth / Financial)

• Execute the strategies defined for a specific region to obtain market share through daily

quoting and developing customer relationships. (Growth)

• Implement sales initiatives through targeted campaigns to push inventory and OEM product

lines. (Growth)
Please Note: The position may involve international travel approximately 15% of the time.

WHO WE ARE

Founded in 1979, Derco Aerospace, Inc. is a world leader in providing aircraft spares, services, and solutions to customers around the globe.
Learn More About Derco Here

WHY JOIN US

Derco is a diverse, forward-thinking, employee-oriented company that promotes personal development and a work life balance. Our flexible schedules, competitive pay and comprehensive benefits enable you to live a healthy, fulfilling life at and outside of work.

Basic Qualifications:

• 1.5 + years supporting sales requirements
• 1.5 + years’ experience in direct or outside sale

Desired Skills:

• 4-year degree
• Ability to work independently with only general direction
• Strong prospecting skills and excellent closing skills
• Exceptional verbal and written communication skills
• Microsoft Excel experience to include Macros, V-Lookup, formulas, graph creation, pivot tables
• Presentation skills
• Previous LM experience

Clearance Level:

None

Other Important Information You Should Know

Expression of Interest:

By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.

Ability to Work Remotely:

Part-time Remote Telework: The employee selected for this position will work part of their work schedule remotely and part of their work schedule at a designated Lockheed Martin facility. The specific weekly schedule will be discussed during the hiring process.

Work Schedules:

Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.

Schedule for this Position:

4x10 hour day, 3 days off per week
Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.
At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.
With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility.
If this sounds like a culture you connect with, you’re invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications.

Experience Level:

Experienced Professional

Business Unit:

RMS

Relocation Available:

No

Career Area:

Program Management

Type:

Full-Time

Shift:

First