Senior Count Room Manager

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
WE LOVE OUR WORK.

• Manage the functions of several Count Rooms to ensure business operations are implemented and executed based on established procedures
• Ensure company assets are properly accounted for and secure in the Count Rooms and in the field
• Develop, maintain and enforce physical safeguards over all monies, forms, and records related to Count Room processes and procedures
• Immediately document and report any irregularities to Sr. Leadership
• Conduct quarterly reviews of cash handling operations to ensure compliance and industry standards are met and current
• Manage P&L statements and ensure effective use of labor while delivering required services
• Responsible for the Count Room(s) budgeting process including capital submissions and reports any budget concerns to Sr. Leadership
• Generates reports and verifies all data as needed
• Ensures Company compliance, safety and conduct standards are followed by all team members and address any concerns
• Assess and implement continued safety and security measures as it relates to cash handling
• Ability to collaboratively work with other departments and leaders to complete property/corporate initiatives and effective day to day operations
• Conduct monthly cross-departmental performance meetings to ensure customer service success
• Foster, develop, and promote an environment where team member engagement can grow and thrive
• Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with company programs and standards
• Maintains strict confidentiality in all departmental and company matters.
• Travel Required: 25% - 40% of the time

BRING US YOUR BEST.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High school diploma or equivalent required; bachelor's degree (B.A./B.S.) from an accredited four-year college or university preferred
• 3-5 years of applicable leadership experience with proven managerial and critical thinking skills required
• Experience within the VGT industry preferred
• Must be proficient in Microsoft applications (Excel, Outlook, Word)
• Follow all safety rules and regulations
• Maintain compliance with the Illinois Gaming Board Rules, and the company's Policies and Procedures, System of Internal Controls and other regulatory requirements
• Work within the guidelines established by Penn Entertainment and Prairie State Gaming

SUPERVISORY RESPONSIBILITIES
This job will have supervisory responsibilities:

• Responsible for team member development and training programs
• Responsible for rewards and recognition program to maximize employee engagement
• Evaluates team members within department and delivers constructive feedback to employees in regard to performance
• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs
• Determines work procedures and expedites workflow
• Responsible for team member performance (disciplining, coaching, counseling)

LANGUAGE SKILLS
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Good written communication skills in English required.
REASONING ABILITY
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.
STAY IN THE GAME. FOLLOW US.
We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
STARTING SALARY
Starting at $75,000 annually, based on experience.