Senior Contact Center Personnel

Extra Duty Solutions is looking for a Senior Contact Center Personnel. The position available is Monday-Friday 9AM to 5PM. This position will require working one weekend every eight weeks, along with one holiday per year. You will receive two days off (of your choosing) the week of your assigned weekend.

Extra Duty Solutions offers a competitive benefits package including three weeks PTO/sick time, paid holidays, health, dental, vision insurance, and matching 401k.

If you do not take the Attention to Detail test, you will not be considered for this role.

Job responsibilities of a Senior Contact Center Personnel include:

Interacting with clients who want to hire extra duty police officers. Interactions could entail account/ billing questions, specific detail questions/issues, or a variety of related issues.

• Engaging with our scheduling software to schedule the requested security details.
• Engaging with police officers and police department command staff via email/phone: answering questions, problem solving, etc.
• Following-up with customers to ensure they are happy with service levels and are paying their invoices.

You should have this type of background:

• You need to be very, very organized. You'll be hit with a number of different calls and emails from different police departments throughout the day - so you'll need to be able to keep track of those interactions and make sure nothing slips through the cracks.
• You need to have a professional presence on the phone.
• Basic computer skills. Working knowledge of MS Office and the ability to use basic software packages.
• Interest or experience in law enforcement is a plus as is prior experience managing people and accounts.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Huntersville, NC 28078: Relocate before starting work (Required)

Work Location: In person