Senior Conference Services Manager

Senior Conference Services Manager

Job Overview

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.

Summary of Position

The Senior Conference Services Manager at MBH is responsible for overseeing all details involved in servicing groups utilizing guestrooms, suites and meeting/event space. This includes managing the room and event requirements, and simultaneously working with all departments ensuring a smooth experience.

Roles and Responsibilities

1. With high integrity, strives to provide a 5-star experience to guests and colleagues, while providing excellent hospitality.
2. Manage all aspects of conference and event planning, from initial client contact to execution, ensuring a seamless and memorable experience for guests.
3. Works with the Director of Catering, Executive Chef and Sales/Catering/CS team to develop and execute revenue management strategies to maximize space usage while driving higher average checks.
4. Work closely with the Group Sales Team to service group room blocks as well as groups with contributing space and food and beverage.
5. Create and distribute clear, accurate and concise Banquet Event Orders in a timely manner that conveys client needs with extreme attention to detail, resulting in total client satisfaction.
6. Collaborate with clients to understand their needs, preferences, and objectives, tailoring services to exceed expectations.
7. Host client site visits and in-house entertainment with existing and repeat customers.
8. Coordinate with various departments, including, front office, banquets, audio-visual, valet, housekeeping, etc., to ensure all logistical elements of an event are executed flawlessly.
9. Communicate directly with reservations to ensure rooming lists are properly entered and changes/additions are updated in a timely manner.
10. Create and compile group resumes to ensure all operating departments are prepared for the group’s arrival.
11. Working closely with accounting to ensure final bills are complied and accurate before sending to the client for final payment.
12. Oversee room setups, equipment installations, and other details to meet specific event requirements.
13. Develop and maintain strong relationships with clients, serving as the main point of contact throughout the planning and execution phases to ensure return business.
14. Anticipate and address client needs, providing personalized service and ensuring high levels of guest satisfaction.
15. Prepare and manage event budgets, ensuring cost-effectiveness while maintaining the hotel's high standards.
16. Negotiate upsells with clients, vendors, and suppliers to optimize financial outcomes.
17. Foster teamwork and open communication to create a positive and efficient working environment.
18. Proactively identify potential challenges and develop effective solutions to ensure the success of each event.
19. Address any issues that may arise during events promptly and professionally.

QUALIFICATIONS:

1. Exceptional interpersonal, verbal and written communication skills
2. Minimum 3 years of Conference Service Manager Experience
3. Self-starter and team player
4. Exceptional attention to detail
5. Performs all duties with integrity, accountability and creativity
6. Effective time management and organizational skills
7. Willingness to learn and support multiple areas of marketing and communications
8. Takes initiative and follows through on assignments in a timely manner
9. Proficient in computer software including Word, Excel, and Power Point;
10. Ability to work in a team-oriented environment, meet deadlines and interact effectively with all levels of team members
11. May be required to work varying schedules to reflect business needs of the hotel
12. 3-5 years of Catering/Events experience is preferred.

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer.
• Possible prolonged periods of standing and walking.
• Must be able to lift 15 pounds at times.

How you Demonstrate your Talent

The guests of The Maybourne Beverly Hills are our top priority. We take great pride to ensure that each and every guest has the most memorable experience that is enhanced by going the extra mile through providing the world-class service our hotels are known for.

1. Go the EXTRA mile in our efforts
2. Be RESPECTFUL to our guests and colleagues
3. Deliver service in a CARING fashion
4. Be OUTSTANDING
5. Express your own personality – Create your LEGACY
6. Be your NATURAL SELF – Be genuine and sincere with the guest and colleagues

Who you would be working for

Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills – six of the world's most renowned luxury hotels.

Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.

COMPANY BENEFITS:

• Medical/Dental/Vision Insurance
• Company matched 401(k) plan
• Company matched Health Savings Plan
• Flexible Spending
• Paid Holidays
• Paid Time Off

• Paid Sick Leave
• Employee Assistance Program
• Parking
• Employee Recognition Programs
• Colleague meals
• Colleague Referral Incentive program

*The Maybourne Beverly Hills participates in E-Verify.*