Senior Collector

We will only accept W2 Candidates!!!
Job Title:  Senior Colllector
 
At-a-Glance:
Are you ready to build your career by joining an international automotive company? If so, our client is hiring a Senior Collector!
 
What You'll Do: 

• Make outbound and take inbound calls from customers for the purposes of:
  • Collect payments on live and terminated accounts via phone pay, quick collect and letters using excellent customer service skills.
  • The outstanding balance may be due to past due payments, lease end charges (mileage, wear and tear, property tax), deficiency balances due to a repossession, or an outstanding amount from a total loss.
  • Negotiate payment solutions when the customer needs assistance and follow up when there is pending action required or payment arrangements have expired.
  • Provide excellent customer service while handling incoming calls from external and internal customers with phone courtesy.
• Manage a queue of assigned accounts
• When customer contact is a challenge, perform skip tracing activities to locate the customer and collateral and assign out for repossession when applicable.
• Collaborate with internal and external groups to resolve escalated customer issues and complaints when needed.
• Offer feedback and recommendations on any process improvements or training material
• Maintain corporate standards and compliance requirements. 

What You’ll Bring: 

• Must have HS Diploma or GED.
• Bachelor’s Degree is preferred.
• 1 to 2 years’ experience in Customer Service and/or collection environment preferred .
• Familiar with the automotive industry is a plus.

Position Type: Contract