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Form of workBiosense Webster, Inc., a member of Johnson & Johnson's Family of Companies, is recruiting for a Senior Clinical Account Specialist to support Sacramento CA territory.
At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/ .
At Biosense Webster, Inc. we have one goal - to ensure those with cardiac arrhythmias can live the lives they want. This means transforming the latest advancements in electrophysiology into a suite of tools that empowers physicians with a range of treatments for the best outcomes.
Quality products and approaches are achievable only through collaboration with the smartest minds in electrophysiology. For more than 30 years, we've been the global market leader in the science and technology of cardiac arrhythmia treatment, working with thousands of electrophysiologists to identify and develop diagnostic and treatment tools. And through onsite training, online courses and our global education centers, we work together to set new standards every day.
Learn more about Biosense Webster at www.biosensewebster.com and follow us on LinkedIn .
Atrial fibrillation (AFIB) is a quivering or irregular heartbeat (arrhythmia) that can lead to blood clots,stroke, heart failure and other heart-related complications. 20 million people around the world suffer from AFIB each year. Biosense Webster, Inc. is the global leader in the science of diagnosing and treating heart rhythm disorders. The company established its leadership in electrophysiology with the development of the first real-time, 3D cardiac mapping and navigation technology, as well as the first electrophysiology catheter. The introduction of the company's CARTO® 3 System in 2009 revolutionized 3D mapping technology by increasing the accuracy, speed, and efficiency of the cardiac ablation procedure .
As the Senior Clinical Account Specialist, you will:
- Provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of BWI's systems and catheter equipment (e.g., The CARTO® System and associated software modules and RF generator) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals.
- Educate customers on all BWI products to optimize effective usage by providing technical and clinical information and in-service training .
- Collaborate with peers to share best practices to increase value for customers.
- Use consultative selling techniques to identify potential sales opportunities within the account.
- Creates awareness of BWI solutions and facilitates Territory Sales Manager (TM) contact with the key decision makers to drive incremental business.
- Maximize customer case support capability through proper planning and scheduling techniques.
- Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with the local team/Pod ( i.e. TM and other CAS), as well as the support team ( i.e. Ultrasound CAS, FSE, RBD) and other internal and external partners.
- Develop and share best practices with US Field Sales and Service colleagues and internal partners.
- Develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.
- Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
- Prioritize and appropriately respond to requests in a high-stress environment.
- Maintain composure and problem - solving focus during stressful interactions.
- Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session.
- Provide mentoring for new BWI commercial team members as requested .
- Respond daily to requests by email and voicemail from customers, practitioners and partners.
- Perform administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company system input.
- Maintain Safe Fleet standards according to Company guidelines.
- Communicate business related issues or opportunities to next management level.
- Ensure subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition.
- Ensure personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures.
- Perform other duties assigned as needed.
This position is eligible for a company car through the Company's FLEET program.
- Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
- Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
- This position is eligible to participate in the Company's long-term incentive program.
- Employees are eligible for the following time off benefits:
- Vacation - up to 120 hours per calendar year
- Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year
- Holiday pay, including Floating Holidays - up to 13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefitsRequired Qualifications :
- A minimum of a Bachelor's degree , or 4 years of relevant professional work/military experience
- A minimum of 2 years of clinical or technical work experience in a patient care or hospital environment , or completion of the Company's ACAS program
- A valid driver's license issued in the United States
- Will be required to maintain advanced clinical knowledge of cardiac ablation and cardio imaging, technical knowledge of EP technology, advancements, and the business landscape .
- Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends.
- The ability to travel related to this role is required . Must be willing and able to travel up to 40% overnight locally, regionally, and nationally, sometimes on short notice .
- Position requires sitting for extended periods of time, working in a hospital laboratory setting, attending live patient cases, and wearing protective gear ( i.e. lead aprons), and willing to work variable hours to meet patient needs
- May be required to lift up to 60 lbs.
Preferred Qualifications :
- Electrophysiology/Cath Lab or EP/Cardiovascular Device Industry experience.
- Maintaining at least one of the following industry certifications - CEPS (IBHRE), RCES/RCIS
- Experience working with highly complex technical systems and/or working in a critical patient care setting.
- Effective and timely communicator with co-workers and all levels of patient care team.
- Self-starter who performs well with autonomy and can be flexible in a dynamic work environment.
- Problem solver who can think critically in high pressure environments.
- Receptive to constructive feedback and collaborates and works well in team environment.
- Able to take large amounts of data and translate information into actionable insights
- Hunger for learning and building new skills
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability .
