Senior Claims Operations Manager

Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and attainable for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen.

The passionate people who make up Sidecar Health's team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent.

If you want to use your talents to transform healthcare in the United States, come join us!

**Must reside in Florida, Georgia, Kentucky, Ohio, Utah, or North Carolina for consideration**

About the Role

As a Senior Claims Operations Manager, you will lead a talented 50+ member Claims team to process member expenses as part of Sidecar Health's transformative, consumer-driven operations team. The team is responsible for intake, adjudicating, and payment, while ensuring compliance with policies, procedures, and regulatory requirements. Your role will be pivotal in driving performance, managing staffing, and implementing quality improvement initiatives that increase member satisfaction.

What You'll Do

• Lead and mentor a team of managers, providing coaching, development, and performance management to ensure high standards of efficiency and accuracy
• Drive quality and performance metrics for the Claims department
• Ensure timely and compliant processing of claims according to standard operating procedures
• Develop and implement strategies to enhance key performance indicators (KPIs) such as processor volume per hour, claims quality, automation rate, and hand-off reduction
• Collaborate with cross-functional teams to introduce and integrate new processes
• Build on positive employee engagement and team engagement
• Manage additional projects as needed to support our growth

What You'll Bring

• 5+ yearsof experience managing teams of both hourly and salary employees
• Demonstrated people leader with track record of performance management and coaching
• Experience working in high-growth, dynamic environments
• Demonstrated ability to drive quality and performance improvements within a claims environment
• Experience managing high volumes of work and the proven ability to prioritize effectively based on SLAs or turnaround time requirements
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
• Experience in healthcare or health insurance
• Bachelor's degree

What You'll Get

• Competitive salary, bonus opportunity, and equity package
• Comprehensive Medical, Dental, and Vision benefits
• A 401k retirement plan
• Paid vacation and company holidays
• Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S

Sidecar Health adopts a market-based approach to compensation, where base pay varies depending on location and is further influenced by job-related skills and experience. The current expected salary range for this position is $115,000 - 130,000.

Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.