Senior Case Manager Anti-Human Trafficking

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home. 

The Senior Anti-Trafficking Case Manager is responsible for providing trauma-informed, client centered intensive case management to survivors of sex and labor trafficking. The Senior Caseworker will work closely with community partners, justice and victim organizations, and law enforcement to walk with clients through the process of finding safety and self-sufficiency. Serving as the Senior Case Manager, the position is responsible for client assessments, intensive case management, and safety planning, in addition to community outreach and engagement. The Senior Caseworker will assist with training and education to community members and service providers and will report to the Associate Director.  

 

Essential Duties

• Serve as primary client point-of-contact for the OVC-funded Anti-Trafficking Program.
• Complete client assessments, safety planning, resource referrals, and community and health navigation. Conduct in-person and virtual visits with clients, while developing a comprehensive service plan to support the needs of survivors of trafficking.
• Ensure warm hand-off to victim service agencies and other providers for relevant service areas such as victim compensation, legal representations, medical and mental health care, public benefits, and housing.
• Coordinate services with the California Victim Compensation Board and state courts/law enforcement, as needed.
• Independently track access to resources, provide close support to address barriers, and ensure client safety and stability. 
• Research and identify resources in communities where clients reside. Work virtually to develop partnerships and referrals throughout Northern California.
• Monitor the safety and well-being of clients and ensure appropriate shelter and care.
• Serve as a mandated reporter. 
• In collaboration with the Program Coordinator, provide training and education to other services providers, community members, volunteers and interns, and other relevant parties.
• Write case notes, enter data, and complete case file and program reports in a time-sensitive manner. Ensure confidentiality of client information.
• Oversee volunteers and interns. Assist with tracking donations and client assistance payments.
• Participate in supervision, team meetings, and trainings as assigned. 

Other duties as assigned.

Education

 

• Bachelor’s degree in social work or an equivalent degree in psychology, sociology, or other behavioral science preferred. Master’s degree preferred.

 

Experience

• 3+ years of professional case management experience with vulnerable populations in social service, non-profit setting. 
• Thorough knowledge and comfort supporting others in crisis situations.
• Experience with client safety planning and navigating victim services.
• Prior experience identifying local community social services and other resources required. 
• Experience providing virtual and in-person services to clients. 

 

Skills

• Strong computer skills are required. Prior experience using data and tracking systems is strongly preferred.

• Superior written and verbal communication skills. Ability to present information in a cohesive and clear manner.
• Organized and ability to work in a fast-paced, high-pressure environment. 
• Ability to work in a multi-cultural environment required.       

 

 

• Able to sit for an extended period in an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
• English and Spanish fluency preferred.                                                                               
• Standard work hours with occasional evening or weekend assignment                                   
• Commitment to diversity, equity, and inclusion and willingness to support CWS' Platform on Racial Justice as a CWS employee required.

CWS offers a competitive benefits package that includes:
- 403 (b) Retirement Plan
- Medical, Dental and Vision Insurance
- Generous Paid Time Off (21 Paid Days Off; 27 Days after 2 Years)
- 14 Official Holidays
- Sick Time Off (12 Accrued monthly)
- Life Insurance and AD&D
- Long Term and Short-Term Disability
- Employee Assistance Program (EAP)
- Health Savings Account
- Flexible Spending Accounts
- Commuter Benefits