Senior Care Coordinator - Dental Office

Sonrisas Dental Health, Inc. (SDH) is a non-profit dental center dedicated to providing access to quality dental care and oral health education to our community. We provide these services with dignity, respect and compassion. SDH improves the health of our community members through culturally sensitive, integrated care, with a focus on disease prevention. SDH is a dental home for our patients, providing preventative dental care, mobile dental, general dentistry, geriatric dentistry, pediatric dentistry, sedation dentistry and accommodations for patients with special needs and disabilities. Seventy percent of SDH’s patients are low-income.

Position: As our patient’s first point of contact at our San Mateo center, the Senior Care Coordinator will have the opportunity to represent Sonrisas Dental Health in a professional, compassionate manner through phone and in person communications, scheduling, and directing patient care within the clinic. The Clinic Care Coordinator will work with other Care Coordinator team members and the center clinical staff to facilitate a calm and efficient experience for our patients. We are looking for candidates that are reliable, organized, and have an interest in the Sonrisas mission.

Job Responsibilities, include but not limited to:

Dental / Customer Service/ Administrative Support:

• Maintain a friendly and welcoming relationship with all patients
• Help to create an atmosphere that ensures the highest quality dental experience for patients

• Participate in the goals of the practice to provide a high standard of quality care

• Work as a team player to ensure each patient receives the best service possible
• Work directly with the administrative support team to ensure provider schedules are productive
• Assist care team with setting goals for quality assurance and best practices
• Provide community resources and referrals for continuing care
• Responsible for answering phones and greeting patients with professionalism and care
• Including taking temperatures and going over covid questionnaire
• Schedule patient appointments and triage patient concerns over the phone
• Ability to prioritize patient, clinic, and provider scheduling needs
• Process and send patient rescheduling notices
• Answer pre-visit questions
• Meet with patients and families regarding treatments, procedures, medications, and continuing care
• Work with Patients, Patients PCP, or Facility to get medical clearance returned to office
• Confidentially manage patient accounts
• Accurate balancing of all office transactions

Collect patient payments in-person and over the phone, provide statements if needed

• Discuss cost of service, insurance coverage, and payment options with the patient
• Verify insurance eligibility and estimating co-pays
• Pre-authorize treatment if and when needed
• Perform quality assurance for appointments and create insurance claims
• Presenting treatment plans, collecting payments
• Ensure all necessary forms are signed
• Intake forms, Treatment Plans, Consent forms, etc
• Call patients regarding outstanding dental treatment and recalls
• Using SDH’s electronic medical record system, do the following:
• Identify, enter, and verify insurance plans and benefit information
• Enter and scan new and/or updated patient information
• Scan and process patient information including treatment consents
• Address all correspondences, via phone, email, messaging, tasks in Open Dental, etc.

Fundamental Expectations of persons in this position include (but are not limited to):

• The passion to fully embrace and embody Sonrisas Dental Health’s mission, vision and values
• Ability to prioritize, multi-task and complete daily responsibilities
• Ability to embrace the sense of urgency, innovation and resourcefulness required at a fast-paced small company environment
• Exceptional customer service skills, including an ability to have to work with patients with special needs
• Kind and caring towards colleagues, views coworkers as "family"
• A positive "can do" attitude
• A customer-centric mentality combined with strong problem resolution skills
• Ability to handle demanding, stressful situations in a professional manner, maintaining flexibility as conditions change; able to organize and prioritize effectively to reflect these changes
• Analytical; data and metrics driven
• Ensure compliance with professional standards & regulatory requirements

Requirements:

• 4+ years of dental billing, treatment planning/case presentation experience in a dental clinic/office

• Bilingual/Spanish required
• Current computer skills or the willingness to learn systems such as Microsoft office, and other systems as needed.

• Dental Software knowledge required - Open Dental strongly preferred
• Excellent communication skills
• Professional appearance and maturity
• Dependability and punctuality
• High integrity and trustworthy

Education/Licensure:

• HS Diploma or GED required

Physical Expectations: Prolonged sitting or standing may be required. Those physical movements and the degree of mobility, manual dexterity and hand-eye coordination normally associated with office tasks will be performed on a frequent, repetitive basis. The ability to distinguish letters and symbols as well as the ability to utilize telephones, computer terminals and copiers is required. Ability to lift up to 20 lbs. is required.

Sonrisas Dental Health reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance with EEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made, if it does not constitute undue hardships upon this organization.

Sonrisas Dental Health, Inc. is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, ancestry, marital status, military status, gender, physical or mental disability, sexual orientation or age. Sonrisas Dental Health, Inc. complies with all Federal, State, and local labor and employment laws.