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Form of workAmazon's Selling Partner Insights and Analytics (SPIA) organization is seeking an experienced Business Intelligence Engineer (BIE) who will be a key contributor and sparring partner, developing analytics and insights for products that directly impact sellers experience on Amazon. If you are a self-starter, someone who thrives in a fast-paced and ever-changing environment, with an uncanny knack and passion for turning qualitative analysis and observations into diagnostics and recommendations, then you are the right candidate for our team.
Join us at the Central analytics Team of Amazon's Selling Partner (SP) Support Org and become part of a global team that is redefining the future of e-commerce. With access to vast amounts of data, cutting-edge technology, and a diverse community of talented individuals, you will have the opportunity to make a meaningful impact on the way sellers engage with our platform and customers worldwide. Together, we will drive innovation, solve complex problems, and shape the future of e-commerce
Key job responsibilities
Be a thought leader: Interface with business partners, architect, design, implement, and support BI projects & tools that derive Insights and shape important, worldwide business decisions.
Dive Deep, Raise the bar and insist on high standards: Recognize and adopt best practices in analysis and reporting, data integrity, test design, analysis, validation, and documentation. Support your leadership team with deep-dives and insights that improve our performance and productivity, so we can serve our customers even better.
Deliver Results: Be inspired by the motto of Customer First, use outstanding business acumen, technical and analytical skills to drive real, actionable results.
A day in the life
The Sr. BIE role will be focusing on Selling Partner Experience Analytics including customer satisfaction metrics, Amazon associate's performance, Operational metrics and more. This includes metrics measuring new contact channels like Chat and Escalate my Case, but also Global Operation metrics (service level, first touch resolution, average handling time and so on).
They will focus on creating actionable Insights and recommendations and not just gathering data. They will have passion for data and Analytics, be an independent innovator comfortable with ambiguity. They'll have strong attention to detail, an ability to work in a fast-paced and entrepreneurial environment.
About the team
Selling Partner Insights and Analytics team mission is to build listening mechanisms to gather frictionless SP feedback, generate insights at scale, and enable teams to prioritize and measure improvement opportunities. Selling Partner Insights and Analytics focuses on surfacing SP sentiment data/Insights and connecting our stakeholders to actual SP experiences. The team performs analyses, creates visualizations and develops automated reporting solutions that help drive data driven decision making
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
BASIC QUALIFICATIONS
- 10+ years of professional or military experience
- 7+ years of SQL experience
- Experience with data visualization using Tableau, Quicksight, or similar tools
- Experience building measures and metrics, and developing reporting solutions
- Experience with theory and practice of design of experiments and statistical analysis of results
- Experience with theory and practice of information retrieval, data science, machine learning and data mining
- Experience in scripting for automation (e.g. Python) and advanced SQL skills.
- Experience with AWS technologies
PREFERRED QUALIFICATIONS
- Master's degree in statistics, data science, or an equivalent quantitative field
- Experience managing, analyzing and communicating results to senior leadership
- Experience programming to extract, transform and clean large (multi-TB) data sets
- Advanced knowledge of statistics and data visualization
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,300/year in our lowest geographic market up to $202,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.
