Senior Assistant, Hr Operations (Hybrid)

Date Posted:
2024-03-08
Country:
United States of America
Location:
UTNCC: North Carolina Corp HQ 2730 West Tyvola Road , Charlotte, NC, 28217 USA
Position Role Type:
Hybrid
RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.
To realize our full potential, RTX is committed to creating a company where all employees are respected, valued and supported in the pursuit of their goals. We know companies that embrace diversity in all its forms not only deliver stronger business results, but also become a force for good, fueling stronger business performance and greater opportunity for employees, partners, investors and communities to succeed.
The goal of Global People Services, America is to deliver an exceptional experience to employees and provide strategic service support to HR who will enable the business to achieve it's mission. Our guiding principles are to Enhance the Employee Experience, Optimize our Service Delivery, Simply out Processes, and Invest in our People.
Your role in the Service Center is to support our internal and external customers, which include but are not limited to employees, managers, leaders, and vendor/suppliers.

• Support inbound inquiries through all channels (phone, chats, portal, and emails), utilizing a Case Management Tool (ServiceNow) to intake and track requests.
• Work under direct supervision on assigned workload.
• Respond to internal (Employees, Manager, Leaders, and HR Centers of Expertise (COEs)) and external (Applicants, Company Alumni, Retirees, Third Party Vendors/Suppliers) inquiries in accordance with existing Policies & Procedures.
• Reference Knowledge Articles/Content and apply to inquiries to ensure adherence to existing Policies & Procedures.
• Educate requesters on appropriate self-service channels, resources, and information as needed.
• Utilize multiple systems (CRM, Workday, SharePoint, etc.) and applications to obtain information to respond to inquiries within existing Policies & Procedures.
• Escalate situations that fall outside of existing Policies & Procedures when necessary to achieve mutually beneficial resolutions.
• Share feedback and insight on employee experiences towards the goal of identifying opportunities for continuous improvement.

Minimum Qualifications:

• HS Diploma or AA/AS degree(or other 2-year post high school training) with a minimum of 2 years of relevant experience.
• Minimum 2 year HR experience or 2 years call center experience
• Experience utilizing multiple systems (ie. CRM, Workday, SharePoint, EV5, ServiceNow, Microsoft Suites, etc.) and applications to obtain information to respond to inquiries
• U.S. citizenship is required, as only U.S. citizens are authorized to access the financial management system due to government contractual requirement

Locations:
Hybrid work from either Charlotte, NC, Cedar Rapids, IA, or Greenville, TX
Relocation assistance is not available.
What We Offer: Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
The salary range for this role is 36,000 USD - 72,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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